This reader is a T1 - “Priority Seos Profile” from HID in a standard configuration, meaning that it can read HID Seos and HID Mobile Authentication credentials ONLY. It does NOT read iCLASS, MIFARE, or 125kHz Prox. Please see photos 2, 3 and 4 for more info.

All HID Signo readers are brand new, unused, and shipped in original factory packaging.

We stand behind every unit we sell with a 1-year limited replacement warranty covering manufacturer defects and hardware failures under normal, intended use.

What’s Covered

• Hardware defects or failure not caused by external damage

• Non-functional units out of the box

• Malfunctions during normal, intended access control usage

What’s Not Covered

• Physical damage, tampering, or misuse

• Improper installation or wiring

• Water or environmental damage outside rated spec (IP65)

• Software/firmware compatibility issues (buyer is responsible for system compatibility)

• Alterations to, or tampering with the device

Replacement Process

• Contact us within the warranty period to initiate a replacement claim

• You must provide photos, a description of the issue, and return the unit for evaluation

• Serial number must match the unit we originally shipped (we track all serials)

• Any alterations or tampering with the serial number label on the reader, or with the device itself, will void this warranty

• Upon verification, we’ll ship a replacement unit at no additional cost

Returns & Buyer Responsibility

• Buyer is responsible for return shipping unless the unit is DOA

• We do not offer refunds — replacements only (if available)

• If no replacement units are available, we will accept the item for a full refund

• Buyer is responsible for ensuring compatibility with their access control system

  • These are Seos-only readers and do not support Prox, iCLASS, or MIFARE. No refunds will be issued if you fail to understand this.