Please do not hesitate to message us before opening an eBay case, or posting your Neutral or Negative feedback, we promise to resolve any problem.
We strive to give you a great product at a great price. This means we are committed to customer service and will always do our best to resolve any issues if they occur.
WARRANTY
All product sold have a statutory 12 month warranty from date of purchase
Some special items are bundled with extended warranties. This will be seen in the item description.
FAULTY RETURNS
If you find your product has a fault within the warranty period , please advise us straight away. We will arrange an assessment of you item. If the fault is confirmed, we will either repair or replace the item for you.
Unfortunately items found to be faulty due to abuse, mishandling, any sort of unauthorised modification, or misuse will not qualify for warranty repair or replacement.
CHANGE OF MIND RETURNS (30 Day Returns)
If you do change your mind or need a different product, we are happy to exchange for a new item, or have you return the original item for a refund.
If you do return goods because you have changed your mind, please be aware that the cost of returning the goods and and any delivery cost of a replacement product will be your responsibility.
If you change you mind before the item is received, and if the action of Return to Sender (RTS) is enacted, we will refund the item price minus a restocking fee of 10% of the item price (and any shipping fee). Refund for RTS will be provided after the item is received at our returns warehouse facility.
Please check sizing before ordering , our items containing measurements in the specification / descriptions or images. Opened items returned as 'not fitting', and where measuerments are supplied, will incur a 10% restocking fee, once a return is approved.
If your item has been opened in any way, (ie: shrink wrap removed / packaging opened etc) we also can't offer a full refund. There is a cost to us in inspecting, cleaning and repackaing any opened items, as well as relisting them in a secondary market . Any opened returns will will be refunded less a restocking fee of 20%.
Buyer will pay for return shipping.
Additional Information:
Return Accepted Buyer,30 Days