Payment is accepted via Payoneer
**We only ship to the confirmed address provided by ebay. Before you pay, please make sure your address in ebay matches the address you would like us to ship to.**
Local pickup NOT available at this time.
ALL ORDERS WILL BE PROCESSED WITHIN 3 BUSINESS DAY.(noted: NOT counting holidays or weekends)
** Please be advised that we cannot guarantee exact delivery date. It may vary depending on your local customs/local post office regulations. Import duties, taxes and charges are not included on the item price or shipping charges. These charges are buyer's responsibility. Kindly contact us if you require any further assistance and we'll be glad to assist you.**
Change Address
— Orders are being processed within 3 business day. If you request to change your address, please let us know ahead of time. Otherwise, your order will be shipped to the address that you provided in your eBay/PayPal Record.
Cancelled Transactions
— We can cancel transactions, just let us know so we can process it immediately. We might provide an RMA number or further instructions if in case the item was already shipped.
Received Wrong Item/Not as Described
— We're humans and we intermittently commit mistakes but we are keen to correct them, in a way that the buyer prefers. If the item received was wrong or not the same as shown in the product listing, we will require you to send actual photo/s of the item received along with its packaging (showing the label on the package). This is our SOP, for us to be certain and for record purposes.
DOA / Damaged on Arrival
— We make sure our items are properly packaged before shipping to avoid damages on the item. In case you received a damaged item, which might have been caused during shipping, please provide us photos of the item received along with its packaging (showing the label on the package) for us to check and report immediately to our Shipping Department so we can take necessary action.
Defective/Incompatible
— We get our items in bulk so there is a little chance that some would be defective. We might require you to send us photo/s of the item received and also your original item so we can compare and conduct necessary actions. If you feel like you need to return an item, please let us know the REASON so that we can provide a shipping label if needed.
About Return
Returns are accepted within 30 days of receipt of shipment and with approval. Please contact us by ebay message and we will arrange for a return shipment. The item will need to be returned in the condition in which it was shipped out to you.
Your satisfaction and positive feedback is very important to us. Please leave positive feedback with 5-STAR if you are satisfied with our items and services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.
