Overview

• We strive to ensure that your purchases are delivered promptly and efficiently. Our delivery policy outlines our shipping methods, timelines, and conditions to provide a clear understanding of our shipping process.

Shipping Methods

Standard Shipping:

• We use the Royal Mail 24 shipping service as our standard delivery method for orders within the UK.

Next Day Delivery Shipping:

• We offer Royal Mail Special Delivery shipping service for UK orders.
  Guaranteed delivery the next day by 1 pm. Delivery times and prices will be displayed at checkout.

Delivery Timeframes

Standard Delivery:

• Delivery typically takes 1-2 business days within the UK.

Next Day Delivery Shipping:

• Delivery takes 1 business day within the UK.

Shipping Costs

Free Shipping:

• Free standard shipping (Royal Mail 24) is available on all our items.

Next Day Delivery Shipping:

• Shipping costs are calculated based on the package's weight, dimensions, and destination. This will be displayed at checkout.

Tracking and Confirmation

Order Confirmation:

• You will receive an email confirmation once your order has been shipped, including tracking information.

Tracking Your Order:

• You can track your order through the carrier’s website using the tracking number provided.

International Shipping

Availability:

• We ship to select international destinations. Please check the product listing for international shipping availability.

Customs and Duties:

• International buyers are responsible for any customs duties, taxes, or import fees that may apply.

Delivery Issues

Delayed Delivery:

• If your delivery is delayed, please contact us through eBay messaging for assistance. We will work with the carrier to resolve the issue.

Lost or Damaged Packages:

• If your package is lost or damaged, please contact us immediately. We will initiate an investigation with the carrier and arrange a replacement or refund, as appropriate.

Contact Us

• Please get in touch with us through eBay messaging for any questions or concerns regarding your delivery. We are here to assist you and ensure a positive shopping experience.

Overview

• We are committed to providing high-quality products and ensuring your satisfaction with your purchase. If you are unsatisfied, we offer a straightforward return policy to make the process as smooth as possible.

Eligibility for Returns

• Returns are accepted within 30 days of the delivery date.
• Condition of Items:
• Items must be returned in the same condition as received.
• All original packaging, accessories, and tags must be included.
• Items damaged, altered, or show signs of use may not be accepted.

Return Process

1. The easiest and fastest way to start the return process is to request a return from your Purchases list on your My eBay.
2. Select Return this item from the menu on the right.
3. Select your reason for the return and enter a comment about why you're returning it.
4. If the item arrived damaged, broken, or faulty, you must add at least 1 image (with a maximum of 10) relevant to the reason you're returning the item and showing any scratches or defects. Make sure to follow our Images, video, and text policy when you upload images.
5. Select Confirm return.

Prepare the Return

• Carefully pack the item in its original packaging or equivalent.
• Include a copy of the return authorization email or your order details inside the package.

Shipping the Return

• When your return request is accepted, eBay will email your Messages with the subject "Send the item back". Make sure you send the return by the date in this email to avoid any delays or issues in the refund process. You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
• If you're responsible for purchasing the return postage label, make sure you use a tracked service and add the tracking number to your return request. If the item being returned has a total cost of £450 or more, it will need to be returned with a signature confirmation.
• See the return postage for buyers eBay section for more information about who pays for the return postage and how to send the item back.

Refunds

• Once we receive and inspect your return, we will notify you via eBay messaging.
• If the return is approved, a refund will be issued to your original payment method within 3-5 business days.

Restocking Fees

• If the returned item is used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, a restocking fee of up to 20% may be applied.

Exchanges

• We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.

Contact Us

• For any questions or concerns regarding your return, please contact us through eBay messaging. We are here to assist you and ensure your shopping experience is positive.

Overview

• Our goal is to provide our customers a seamless and secure payment experience. Please read our payment policy to understand the accepted payment methods, timelines, and related conditions.

Accepted Payment Methods

PayPal:

• We accept payments through PayPal, which offers secure transactions and buyer protection.

Credit/Debit Cards:

• The eBay-managed payments system accepts major credit and debit cards, including Visa, MasterCard, American Express, and Discover.

eBay Gift Cards and Coupons:

• eBay gift cards and coupons can be used in accordance with eBay's terms and conditions.

Payment Timeline

Immediate Payment:

• Immediate payment is required for all Buy It Now listings.

Payment Process

Checkout:

• Purchasing a Buy It Now item, proceed to eBay checkout to complete your payment.

Payment Confirmation:

• You will receive an email confirmation once your payment has been successfully processed.

Sales Tax

Applicable Sales Tax:

• All our prices shown on our eBay listings include the UK VAT rate of 20%. This ensures complete transparency and no hidden costs, allowing you to know the full price upfront.

Payment Issues

Payment Declines:

• If your payment is declined, please verify your payment details and try again. If the issue persists, contact your payment provider for assistance.

Unpaid Items:

• Failure to make payment within the specified time frame may result in the cancellation of your order and an unpaid item case being filed with eBay.

Security

Secure Transactions:

• To protect your financial information, all payments are processed through secure, encrypted channels.

Buyer Protection:

• Transactions made through PayPal and eBay's managed payments system are covered by their respective buyer protection policies.

Contact Us

• For any questions or concerns regarding payment, please contact us through eBay messaging. We are here to assist you and ensure a smooth payment process.