ALL ITEMS ON SALE IN OUR STORE ARE NEW
Following the order please send us an email stating:
• telephone contact for the courier who will deliver the goods and to be traced in case of immediate unavailability of products, sizes or colors chosen
• Shipping address, if different from the one set on eBay's personal data

SHIPPING COSTS
If you have difficulty in quantifying the total, no problem, put in the cart all the products you want and order them but before making the payment, contact us: you can get, against multiple products purchased also a discount by assessing the actual cost of shipping.

DELIVERY TIME
The product sheet shows the estimated delivery time of the goods (see above, next to the photo). Your satisfaction is important to us, that's why we try to be as fast and reliable as possible, not only in the phase of evasion of the product but also in that of delivery at home.
In case of particular emergencies, we recommend that you contact us before placing your order to check together the availability of sizes or colors chosen: having multiple simultaneous sales platforms (our direct site and other marketplaces) the availability may not be updated in real time.

SHIPPING BY EXPRESS COURIER
As soon as the shipment has taken place, the customer will automatically receive from our system an e-mail confirming that the order has been processed with the name of the carrier to whom the shipment has been entrusted. Then the courier will send an email with the tracking code to monitor the delivery of the goods directly from the official website of the shipper who was entrusted with the delivery of the goods. The smaller islands and disadvantaged locations need a few more days for delivery.

INVOICE OR RECEIPT
The goods are shipped with free packaging and accompanied by a regular receipt. If you need the invoice, please let us know at the time of ordering, providing us with all the information necessary to issue it.

SAFE, SATISFIED OR REFUNDED PURCHASES: PROCEDURE FOR EXCHANGES AND REPLACEMENTS
Buy from us, you will have the guarantee satisfied or refunded. With us, your purchases are 100% safe: if the product does not meet your expectations or you wish to change or return it, we will have maximum availability on everything.
You can of course change the size and color of what you ordered in case they do not fit.
You can also return the product in exchange for other items or in exchange for a voucher for future purchases or even, you can take advantage of the right of withdrawal and be refunded the product received.
This is an accessory guarantee, offered by our eshop and an expression of our commercial policy, which goes beyond the usual guarantees required by law that find their regulation in the Consumer Code: this is because we are certain of the goodness of our work and our professional diligence and we always want our customer to be happy and satisfied with their purchases.
For each request for replacement is necessary, within 14 days from the date of receipt of products, send an email indicating clearly:
• name surname of the order holder
• returnable item(s)
• item(s) to be received including size and colour information
The staff of NonsoloCavallo will provide via email all the information necessary to prepare the package with the product(s) to be returned of which you want to make a change.

FEEDBACK
An automatic system will release the feedback once the customer has written his own. Our feedback is your guarantee, every day we strive to improve and do better. Please contact us before leaving a negative feedback, we are always at your disposal to solve any problem.
Please order the product only if you are really interested, being the offer of an object a binding commitment, we would like to avoid unpleasant disputes in the common interest.

PURCHASING ON OUR DIRECT SITE
You can take advantage of discounted prices, promotions not to be missed and unrepeatable on many major consumer products for the care and welfare of horses, dogs and cats. Dry and wet food for small animals, dogs and cats at super discounted prices.