We ship to worldwide via Air-Mail from China with dispatching time of 1-3 business days after the payment cleared.

For US lower 48 states and below 2 kgs orders, we will ship via. ePacket from China, with which you will get a USPS tracking number for the parcel. Delivery time is normally 7-15 business days.

For international orders below 2 kgs orders, we will ship by registered mail via. China Post. Delivery time is normally 15-35 business days.

For all orders(Including combined orders) above 2kgs, we will ship via. Express Mail Service(EMS or DHL). Delivery time is normally 5-15 business days. Additional charge may needed for remote areas.

We ONLY ship to Paypal verified address. If you need to change shipping address you must add it to your paypal account before sending payment. Express Mail Service requires your correct telephone number. Please leave your valid phone number when place order.

Import duties, taxes and charges are not included in the item price or shipping charges. Buyer will be responsible for those charges if necessary.

When buying from Cavaliershield, you are protected by below policy.

Most important for Return:

Please ask us the RMA Number before you return ,then write on your returning package.If not,the colleagues in warehouse will not note us and may throw out your packages.Thus,please remember to write down the RMA Number on your packages.Then we can know it is from you and refund you in time.

Please return by tracking number service.If not,we can not confirm whether it return to us successfully. 

30 Days Return & Refund

We accept return & refund for no reason within 30 days upon delivery.

Please contact us by eBay Messages prior to ship the item back. Otherwise, we will not accept the return parcel.

All return items MUST be in original condition which means the item is never installed or used and in the original packaging.

Buyer is responsible for the return shipping fee.

Shipping cost of your order is NOT refundable.

45 Days Warranty

If the product is damaged or defective upon delivery, please contact us within 14 days. To save your time, please enclose pictures to show the damaged package and product or the defects of the item. So that we can resolve the problem for you after confirm the condition from the pictures.

All item comes with basic 45 days Seller's Warranty. If the item becomes defective in 45 days upon delivery, we will reship replacement without extra charge after we receive the pictures and conform.

If item defects after 45 days, you can also contact us. We are pleased to do our best to solve the problem for you.

Your satisfaction and a 5-star-rating positive feedback from you is what we are striving for. Not often but accident occurs sometimes. No worries. We are always here to resolve any problem for you.

eBay message is the most effective way to let us know the issue you occurred. DO NOT leave 1-3 star ratings, Neutral/Negative feedback, or open a dispute through eBay/Paypal before giving us a chance to make things right for you. 

#My order does not arrive on time.

We understand waiting for your shipment is frustrating. Most of our products are shipped within 1-2 business days upon payment cleared. Please contact us via. eBay Message. We will help you to figure out the best solution.

#Received my item but it is damaged or defective.

We inspect carefully and well packed your order right before ship out. If you received the item with damages or found it defective, please do not hesitate to contact us via. eBay Message ASAP. We are pleased to find out a best solution for you.

#What I get is not what I want.

Few of this case happen but if you get a wrong item. We will replace with the right one for you. 

Our Working period：

Monday to Friday (Beijing Time Zone)

9:00 - 12:00

13:30 - 18:00

All messages will be responded within 24 hours on business days. Weekends or China holidays may caused delay of response, however, we will reply you ASAP as we resume to work. 

Import duties, taxes and charges are not included in the item price or shipping charges.As a buyer, it's your responsibility to check which customs and import charges may apply, and to pay them. 

These import charges are generally based on the item's price, weight, dimensions, and country of origin, as well as any taxes, duties, and fees added by your country.

Your country's customs office can offer more details, or visit eBay's page on international trade.

In some countries, such as Mexico and certain European countries, the recipient is required to provide a tax identification number (e.g., RFC in Mexico) when placing an order. This information is necessary to ensure smooth customs clearance and timely delivery.