NGK IZTR5B11 Laser Iridium Long-Life Spark Plug 1pc Pre-Gapped (1465)



 RETURN POLICY

 We are committed to providing the best customer satisfaction possible. We will gladly refund or replace any defective item and most non-defective items.  However, we reserve the right to charge a restocking fee of up to 10% of the order.  Buyers are responsible for all shipping costs for returns.  Please contact us before making returns so we can issue you an RMA number.  Shipping costs are non-refundable under any circumstances. Returned items must be sent back in new-condition with original cases/packaging unopened unused in its original box, prepaid, with a copy of the invoice for a refund/exchange. Within 14 days of receipt of your order, you may return products that:
  • Are in their original packaging
  • Have original manufacturer information
  • Are not used, installed, or disassembled
  • Are not damaged due to incorrect installation
  • Do not have missing parts, hardware or instructions
The following orders are not returnable:
  • Custom or special orders
  • Automotive repair manuals
  • Electrical Parts and Components (Such as: ECU's, Push Button Units, relays, air mass meters, etc)
Please make sure any electrical parts are correct before purchasing.

    We are not responsible if item lost during shipping, please insure your items.  Business days are Monday to Friday from 9am to 6pm Pst, excluding US national holidays. Any orders placed or payments are cleared after 12 p.m. on a business day, during the weekend or on a US national holiday are considered orders placed on the following business day.  We will only ship to the address provided with your PayPal payment. Please do not email us with a separate address to send your items to.
 
    We will issue an exchange or full refund if the incorrect item was shipped or your item is received defective or if for any reason that you are not satisfied with our product or we if in any circumstances we have a wrong price or a typographical error on an item and or item # is on back-order and stock is insufficient we reserve the right to issue a full refund and will not be held responsible. We will gladly send out Return Shipping Label to your email if in the case of a defective part or an error on our part such as the incorrect item was shipped to you etc. Otherwise, we will not be held liable for return shipping cost. Customer is responsible for all shipping cost.
 
All Return credits are processed within 10 days of arrival , please allow up to 2 weeks from the date of return shipment for a credit to be processed.
 
Refunds
We will issue a full refund for any returned products when your return meets the above requirements. The cost of shipping will be credited only in those instances where the return is a result of our error.
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a full refund will be issued. All applicable sales taxes will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error. C.O.D. shipments will not be accepted.

Items not purchased from RPM Auto Parts will not be accepted.

Labor 
We will not refund any labor costs incurred by you or the installer of the products purchased at this website.
 
Sales Tax
For shipments to California addresses, we are required by State law to collect Sales Tax.

Customer Service
 
If you have any questions or comments, please call RPM Auto Parts at (714) 957-2741. Our knowledgeable customer service staff is available Monday-Friday, 10am - 6pm PST
 
While we strive to insure that orders are filled correctly and parts are shipped undamaged, we realize that this isn't always the case. We reserve the right to cancel any orders that have been missed priced/priced items incorrectly and or quantity(s) of item (s) are on back order or stock is insufficient.  Please contact us immediately if you have any questions or problems with your order at (714) 957-2741 for faster service.