Return & Refund Policy
We want you to be completely satisfied with your purchase. Please review the following return guidelines carefully.
Damaged Items / Shipping Damage
If your item arrives damaged, please contact us immediately and provide clear photographs of the item and packaging. Our team will review the damage and determine the appropriate resolution:
If the item can be easily repaired, we may provide replacement parts and repair instructions.
Please do not return a damaged item unless specifically authorized.
If a return is required, the item must be securely packed in its original packaging with all paperwork, parts, and accessories.
Returns Require Prior Authorization
All returns must receive a Return Merchandise Authorization (RMA) before being shipped back.
Do not return an item without prior authorization.
Unauthorized returns may be subject to a 50% restocking fee.
Returns received more than 15 days after delivery may also be subject to a 50% restocking fee.
We will provide return instructions when an authorized return is approved.
Returns for Buyer Satisfaction
If you are not satisfied with your purchase, please contact us within 5 days of delivery to request a return authorization. For qualifying holiday purchases made between November 20 and December 23, please contact us by January 2.
To qualify for a refund:
Obtain an RMA/return authorization before shipping the item.
Return the item in its original packaging and in the same condition in which it was received.
Include all original paperwork, parts, accessories, and components.
Return shipping costs are the customer's responsibility unless the return is due to an error on our part.
We recommend using an insured and trackable shipping service.
Provide the return tracking number after shipment.
Once received, the item will be inspected to confirm it is in saleable condition.
Approved refunds will be processed within 14 days of receiving and inspecting the returned item. Refunds are issued to the original payment method.
Refund Amount
Approved refunds generally cover the item's purchase price. Original shipping and handling charges are non-refundable unless the return resulted from a shipping error or an error on our part. Where shipping was included in the product price, actual shipping costs may be deducted from the refund.
Important: Please do not send any return without receiving prior authorization from us.
Important: Please know that there could be a slightly color variation in the actual product as comparing of the picture