TechWorldNSW is an independent Australian business and is not affiliated with, authorised by, sponsored by, endorsed by, or officially connected with any manufacturer unless expressly stated in the individual listing.
Our inventory may include new, unopened, refurbished, pre-owned, excess, liquidation and auction-sourced products and components. Where an item is pre-owned or sourced through liquidation or auction channels, the relevant condition information will be provided in the individual listing.
Unless specifically stated in an individual listing, products are not supplied with a manufacturer's warranty. Where TechWorldNSW provides its own warranty or guarantee, the applicable terms will be clearly stated in the individual listing.
Nothing in these terms is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under the Australian Consumer Law or applicable eBay policies.
We make every reasonable effort to ensure our photographs, descriptions, specifications and condition information accurately represent the products being sold.
Where multiple units of the same product are available, photographs may represent the general condition or an example of the available stock rather than the exact individual unit dispatched.
Individual units may have minor differences in cosmetic condition, packaging, accessories, labels or markings, particularly where products are pre-owned, refurbished, liquidation or auction-sourced.
If a particular condition, accessory, specification or feature is important to you, please contact us through eBay before purchasing. We will do our best to provide clarification wherever possible.
Customer satisfaction is important to us, and we will make every reasonable effort to resolve genuine issues promptly and fairly.
If your item arrives damaged, faulty, significantly different from the listing description, or you receive an incorrect item, please contact us through eBay and/or use the applicable eBay return process as soon as possible.
Depending on the circumstances, eligible purchases may be covered by eBay's Money Back Guarantee. Buyers may also have rights and remedies under the Australian Consumer Law.
Where applicable, eBay policies and Australian Consumer Law may provide remedies including a return, refund, replacement, repair or another appropriate resolution.
Please provide photographs or video of the issue where reasonably possible. This can assist our technical team in identifying the problem and may allow us to provide troubleshooting assistance before a return is required.
Where an item needs to be returned, please package it securely and follow the return instructions provided through eBay.
Return postage for items that are faulty, damaged, incorrect or materially different from the listing will be handled in accordance with applicable eBay policies and Australian Consumer Law.
Once a returned item is received, we may inspect and test it to determine the nature of the reported issue.
Any refund, replacement, repair or other resolution will be handled in accordance with the applicable eBay policy, the listing terms and the buyer's rights under Australian Consumer Law.
We do not apply an automatic percentage reduction to refunds simply because our inspection does not reproduce a reported fault. Any resolution will depend on the individual circumstances and the applicable eBay and Australian Consumer Law requirements.
Unless an individual listing states otherwise, TechWorldNSW does not offer voluntary change-of-mind returns.
Before purchasing, please carefully review the photographs, condition, description, specifications, compatibility information and included accessories.
If you are unsure whether an item is suitable for your requirements, please contact us through eBay before purchasing and we will do our best to assist.
Our change-of-mind policy does not affect a buyer's rights where an item is faulty, damaged, incorrect, materially different from the listing, or otherwise covered by applicable eBay policies or Australian Consumer Law.
For eBay Live purchases, buyers should refer to the applicable eBay Live terms and return provisions. Nothing in our change-of-mind policy is intended to limit any rights provided to buyers under Australian law or applicable eBay policies.
Where appropriate, our listings will identify whether an item has been tested and the extent of testing performed.
Pre-owned, refurbished, liquidation and auction-sourced products may show reasonable signs of previous use, including cosmetic marks, scratches, wear, discolouration or packaging imperfections.
Any known faults, missing accessories or significant condition issues identified by us will be disclosed in the listing wherever reasonably possible.
Unless specifically stated in the listing, please do not assume that an item includes accessories, cables, manuals, packaging, software, batteries or other components that are not shown or mentioned.
We value honest and genuine customer feedback.
If you experience a problem with your order, please contact us through eBay and give our customer service and technical team the opportunity to investigate the issue and work towards an appropriate resolution.
We respect every buyer's right to provide honest feedback and do not guarantee or require any particular feedback rating.
Our goal is to provide professional service, accurate listings and a positive buying experience.
TechWorldNSW respects the rights of consumers under the Australian Consumer Law.
Nothing contained in this policy is intended to remove, restrict or replace any consumer guarantee, right or remedy that cannot legally be excluded under Australian law.
Where Australian Consumer Law or an applicable eBay policy provides a buyer with rights or remedies that differ from these terms, those rights and remedies will apply.
If you have any questions about a product, its condition, compatibility, specifications, accessories, testing or the returns process, please contact TechWorldNSW through eBay before or after your purchase.
Our team will do its best to provide clear information, technical assistance and a fair resolution to genuine issues as quickly as reasonably possible.
Thank you for choosing TechWorldNSW.