The "Customer Service Skills for Success 8th Edition ISE" paperback textbook, published by McGraw-Hill, focuses on the subject area of business and economics. Written by Robert Lucas, this book is specifically designed for adult education and further education levels in a business setting. With 474 pages and a clear emphasis on building customer service skills, this textbook provides valuable insights and practical strategies for improving the success of businesses in the United States. It is a comprehensive resource for anyone looking to enhance their skills in the customer service field.