eBay

Shipping

Delivery of large Tv's from 55" and above will either be within the radius pictured within the listing via our own delivery person or carried out UK wide via a two person delivery service. If outside of this zone of the radius shown please contact us for costs to your area (We may also not deliver to your postcode under any circumstance). Delveries will be carried out by our personal delivery team and this will be carried out within 15 working days of receipt of payment, but we will aim to get it sent out ASAP.

We aim to ship small items within 3 (Three) business day from the time you place your order with us. Even if you request it from us, we cannot guarantee that it can be shipped faster. On most circumstances, postage will be quicker than stated but this is not certain. Most items are sent using Evri (1kg or under £22.49 in value), Royal Mail or DPD (Anything 1-10kg and above 22.49) or Parcelforce  (Anything above 10kg or a large package such as a TV) services and delivery is to mainland UK only. Please contact us for delivery costs to Northern Ireland & Highland Post codes. Please note that TV's will absolutely not be sent to Highland Post codes as Parcelforce does not support those postcodes.

Postage costs are always combined wherever possible & all items are always packed so they are suitably protected in transit.

It is necessary that you provide us on checkout with the exact delivery address you wish to receive your order at including a contact telephone number. Failure to do this could result in a delayed delivery of your order or possible return to our warehouse. Once your order is shipped we are unable to change the delivery address you have provided, the only way we can then update your address is to cancel the order and have you redo the order.

If you think there might be a problem with delivery, or your purchase, please let us know immediately, so we can help you resolve this. Just get in touch via eBay or alternative means and one our friendly, dedicated team will be happy to assist.

Payment

Payment should be made via eBay managed payments within 48 hours. Failure to pay within this time will automatically generate a non-payment case after this time. 

If no payment has been received within 7 days the sale will be cancelled and the item re-listed. 

Cash on collection is no longer accepted and we can only accept payments via eBay's managed payments method. If this is the case then a QR code will be required upon collection or an e-mail stating confirmation of collection. All payments must have cleared before any agreements made.

FAQ's

Q. What taxes are included?
A. We charge UK VAT at 20%. This is included in all prices.

Q. What does "NEW OTHER" mean?
A. New Other" means the product is new and unused, with absolutely no signs of wear. Products listed as New Other may have sealed boxes that simply have damage to the outer box, such as tears, dents, compression damage or signs of wear/ageing. The product within the box will be unused, new and pristine. Some New Other products may have been opened simply for inspection and so are no longer sealed and/or may have damage to the outer box, such as tears, dents, compression damage or signs of wear/ageing.The product within the box will be unused, new and pristine. In some cases the items may have been repackaged in plain unbranded boxes. We generally brand all items as such for the avoidance of doubt.

Q. What are your postage times?
A. We aim to send out the item within 3-5 Working days. The delivery speed will then depend on the courier used. Hermes is approximately 3 working days, DPD is 2 working days and Parcelforce are 2 working days also. For exceptionally large items (Washing machines, fridges etc) delivery will be stated on the page. We do aim to delivery as soon as we can but please note that delays are always possible.

Terms

All items are genuine & in full working order (unless specified in the listing), hence we're more than happy to give a full refund if any item is shown to be otherwise.
We take time and attention to describe the product you are receiving. Please make sure that you have read and understood the listing thoroughly as we are not responsible for providing accessories, software or documentation that are not stated as being included.

To qualify for a refund the product must be:
- in the same condition as supplied to you
- complete with any accessories and any other items offered alongside it
- if already included, the original box and packaging

The warranty stated on the listing does not cover products that are pre-listed as faulty, nor issues caused by accident, neglect, misuse or normal wear and tear.
If a product is returned as faulty but found not to have a manufacturing fault or if a fault has developed as a result of accident, neglect or misuse, no costs will be refunded.
Serial numbers of all parts and products will be verified against the returned item/s. If the serial number/s of the returned item/s are found not to correspond with the original serial number/s, no costs will be refunded.
Any form of investigation, intervention or repair undertaken on your purchase by any party other than ourselves will result in the invalidation of the applicable product warranty, and a return will not be accepted and no costs will be refunded.
All warranties are non-transferable.

Returns

All items come with a consumer warehouse 30 day return to base warranty as standard.

Any item developing a fault within the first 30 days will be replaced by consumer warehouse with a direct replacement or item of similar specification as agreed by the customer. In the event of a replacement not being available then a full refund will be issued (including outgoing shipping cost).

For replacement, merchandise must be returned within 30 days of receipt and in the original packaging accompanied with your eBay item number & user name. Failure to include this information will cause a delay in the resolution of any returns.

Returned items must not have any signs of abuse or intentional damage. We carefully inspect returned items upon receipt before issuing refunds, credits, or exchanges. Merchandise should be carefully packed and insured for the full purchase price and shipped via traceable means. Responsibility for the successful return of an item lies solely in the returnees hands.

Absolutely no walk-in return/replacement service will be accepted without prior arrangement

Short-shipments, dead on arrival (DOA) and incorrect products must be reported within 5 days from delivered date.Where a suitable replacement product is available, the item will be shipped using Parcelforce Express Exchange service, which enables the customer to receive a new product in exchange for a damaged or faulty item - in a single transaction.

A refund may be issued if replacement is not available.

Returns may be subject to a 15% restocking fee.

For items purchased in error the following applies: Items must be returned in the same condition as received within 30 days of receipt. A refund for the item only will be issued (postage costs will not be refunded). This is in line with the DSR - Distant Selling Regulation.

Disclaimer: Consumer Warehouse is not responsible for any merchandise that it does not receive or that is not returned in accordance with the following terms:
We are not responsible for any losses in the mail while returning returned merchandise. Merchandise should be properly packed and insured with the carrier for the full amount of purchase. Returned items with signs of abuse or intentional damage will be refused and returned to sender at sender's cost.

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Shipping

Payment

FAQ's

Terms

Returns