All of our items are brand new genuine parts. Gas and electrical parts are a final sale. Once opened and used in an appliance they can not be returned for a refund. We warranty our items for 30 days. We are able to sell parts at discounted prices because our stock is a mix of new and old stock parts. We offer free shipping on most items in our store. Before ordering parts please confirm with us with your full model number that the item you are purchasing is correct. DO NOT go by the pictures in the listings. Parts may look the same, but they may not fit or work in your unit. Please feel free to email us with any questions or concerns. We have been in business on Ebay for over 20 years.