Our Aims & Objectives
We Try our best to keep our customers happy in any case.
Your complete satisfaction is our top priority.
We pride ourselves on giving great customer service and value for money.
We have done our best to accurately and honestly describe all items.
If you receive an item that is not exactly as described or there is a problem with the item, please contact us before leaving feedback or returning the item.
We promise to work out a solution to your satisfaction.
If in the event that a solution cannot be reached return postage costs are to be paid by the buyer.
Postage Policy
Items will be posted out to our customers the next working day after payment has been made.
Quotations for international postage can we requested by email.
Save on postage with multiple purchases.
Please provide your correct detailed address and full name in Pay Pal.
Postage prices are for quantities of one and are fixed, so no discount is available.
Please note that additional postage cost will apply for the following areas If the item weight more then 2kg.
Please email to find out right postage cost for your area.
Scottish Highland and Islands:
IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE,
Northern Ireland, Isle of Man, TR21-25, BT, IM, TR21-25
The Republic of Ireland & The Channel Islands.
If you are not sure about your post code then ASK !!!
Payment Method
Accept PAYPAL only.
Return and Refund Policy
In the event of a return you must contact us through ebay for full instructions and an authorised return reference prior to returning your item. We will provide full details and address for the returns.
If an item received is unsuitable the buyer is welcome to return, however the buyer will be responsible for the return postage and packaging charges at their expense. All returned goods MUST be unused and in the original packaging with all tags still attached, and free from any wear or tear. Our quality control have the right to refuse refund if inspection deems them used.
Also for item that have a postage cost charged for shipping the item out, that amount will not be refunded as we have already paid that item for it to be shipped out.
For items that have Free Post & Packaging charges, a deduction of 20% will be deducted for post and packaging charged from the amount paid and the balance will be refunded to the original method of payment. EXAMPLE Item Cost £19.99 + free P&P, if item returned, £16.00 will only be refunded. £4.00 will be deducted for postage and packaging.
For items which are faulty on receipt, you must notify us within 10 days of sale of item by e-mail through ebay only. Please do not proceed to return without first confirming your intention to do so and getting returns form. Faulty items should be returned to us with 10 days and upon receipt we will either replace or refund the item subject to inspection of the item and remaining stock from our quality control department .
If the item ordered is not the item received, this must be reported to us by email through ebay within 10 days. We will issue a returns label (paying for postage) and upon receipt of the returned item we will then send the correct item (stock permitting).
Undelivered or Returned Parcels
For all parcels that are returned to us by the Royal Mail as undelivered because no one was at home 0r the buyer failed to contact the Royal Mail to have the parcel re-delivered or collected, we will refund the price of the product only and not the postage charges as they would have been paid.
If the item was with free Post & Packaging Charges, we will deduct 20% from the total price to cover post and packaging charges.
RETURNS SENT WITHOUT A VALID RETURNS REFERENCE WILL NOT BE ACCEPTED.
Feedback Ratings & Reviews
We value every customers as we keep our excellent selling reputation. So if there's any issue with your purchase, please kindly contact us first be We value every customers as we keep our excellent selling reputation. So if there's any issue with your purchase, please kindly contact us first before leaving negative or neutral feedback and we'll/I'll do our best to assist you and resolve any problems. If a negative/neutral feedback was
left before a contact has been made, you'll lose your chance to resolve the issue and the feedback will be reported to eBay for removal as you're agreeing with these terms before buying our item.
Contact Us
Thank you for viewing one of our items. We work very hard to ensure that we always offer a good selection of quality items at great savings to you.
Please read thoroughly the full item description before you email us with questions. If you query is not answered please send message through Ebay and we will reply as quickly as possible..