We strive to provide high-quality products and the best customer service possible.
If you need to contact us, please don’t hesitate to send us a message through eBay Messages, and we’ll get back to you as soon as possible.
Our customer service hours are Monday to Saturday, 9 AM – 5 PM (UK time).
Messages sent over the weekend will be answered on Monday.
⭐ When leaving feedback, we’d greatly appreciate a 5-Star rating in each category. Your support helps our team continue to offer wonderful fashion styles at affordable prices.
For quicker responses, please send only one message per query — duplicate messages may delay our reply.
If you experience any issues with your order, please contact us first — we’ll resolve your problem quickly and with no hassle.
We accept PayPal as the only payment method.
All refunds are also processed via PayPal for your security and convenience.
All items are dispatched within 1 working day once payment has cleared.
Orders are dispatched daily at 3 PM and sent via Royal Mail or Hermes (Evri), depending on the order.
UK Orders: Usually delivered within 2–4 working days.
International Orders: Typically arrive within 7–10 working days, though delivery can take up to 28 days in some cases.
If your item hasn’t arrived within 7–10 working days, please let us know so we can assist you promptly.
You are welcome to return your purchase for a refund in line with eBay’s return policy.
Please note that the original postage cost may be deducted from your refund unless the item is faulty.
If you would like an exchange, simply reorder your preferred size or item — once we receive your return, we’ll process your refund immediately.
For urgent exchanges, you may repurchase the new size straight away, and we’ll refund the returned item upon receipt.
Returns must be in the same condition as received (unused, unworn, with original packaging and tags).
Please include your eBay username and delivery address in your return parcel to speed up processing.
We will refund postage costs only if the item is faulty or incorrect.
If you’re not entirely satisfied with your purchase, please contact us before leaving negative feedback — we’ll do everything we can to make things right.