Messages will be answered during the hours of 9am-5pm Monday – Friday.
Please allow up to 2 business days to respond to your email. We have listed details to our FAQS below.
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Postage
Items are shipped within 4 business days of receiving payment. All items can be collected in person, please email for an updated invoice. If you are purchasing multiple items and wish to combine your postage costs, please allow us a day to send you an updated invoice. We do not offer courier services on any items listed as collection only.
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Collections
All items can be collected in person, by the chosen delivery/courier booked by the buyer, or the buyer themselves. Due to the limited space in our warehouse, all purchases must be collected within 7 days. If you fail to collect an order within the given time frame, your order will be cancelled and refunded. All collections must be booked via eBay messages as we store items in several locations.
Our collection address is (unless otherwise stated in confirmation message), St Wilfrid's Hospice, Unit 5, Technology Business Park, Moy Avenue, BN22 8LD Eastbourne. Collection hours are 10:00am - 15:00 Monday to Saturday.
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Payments
You have 4 business days to pay in full before an unpaid case automatically cancels the transaction. Payments must be made through eBay. We are unable to accept cash on collection.
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Returns
For orders that are shipped and failed to be accepted, collected from depots, or missed delivery attempts will not receive a refund for original postage costs. The courier returns cost will also be deducted from your items refund.
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T&Cs
As a non-profit charity seller, we endeavor to list our items as accurately and honestly as we can. Sold as seen or untested items are unable to be tested as we do not have the facility or capacity to do so in our warehouse. Therefore, these items are non-refundable. If for any reason you are unhappy with your purchase, we kindly ask you to send us an email, in hopes we can resolve it.
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Thank you
Our items are kindly donated to our hospice. Your purchase supports St Wilfrid's Hospice Eastbourne, provide compassionate care and support to those facing a life-limiting diagnosis, as well as their relatives and loved ones. For more information visit www.stwhospice.org or to visit our other online shops please visit
www.linktr.ee/stwilfridsshops