TECHTONGDA®

Shipping & Handling Details

Default  Shipping Cost or Free Shipping   Information: 

▲ Default shipping cost or free shipping service is only for the customers  from Canada or the lower 48 United States by Canada Post, USPS or the UPS Ground.Customers from other    areas or needs other shipping  ways, please contact us.
▲ Buyers from Guam,Puerto Rico, Virgin Islands, American Samoa,Alaska,Hawaii,PO Boxes, APO/FPO addresses or other  countries/areas, there WILL be extra shipping costs,   please  contact us for more detailed information.
▲ Please make sure your address is valid for both UPS and USPS services. Any costs incurred because of incorrect or undeliverable address should be undertaken by buyer.

Handling Time: Shipping is usually made in 1-3 business days after payments cleared.  Orders  are processed from Monday-Friday; Not on   the  weekends & public holidays.

Sales tax/Customs duties: Any sales taxes or Customs duties are not included. If came   out,  they  must be undertaken by the buyer.

Damage In Shipping: Email or call us First! We will work with you to get the case resolved in  the fastest method.

Return /  Refund

If you are not 100% happy with your purchase,  please  contact Us. Please don't directly opened  a request  or case without  informing us, or else, we will do some  discounts on the warranty and  other  sales-services  later  on. Hope for your understanding.

Returns & Exchanges

▲ All returns must be made within 14 days of delivery date.  Items must be  in new, unused condition, with all  original materials included with  the shipment. A partial  refund may   be applied for opened or damaged  items,  depending on the condition.
▲ Items returned under the buyer's remorse: The return shipping  fee must be  covered by the buyer;The original shipping  cost will also be  deducted from the refund. 15%  restocking fee  of the items purchase  price will be  charged. 
▲ Returns that are the result of our seller's error: Buyer will receive a full  refund of the item as well as shipping    charges
▲ All    returns  require a RA (Return Authorization) number that   will be   given by our seller. Please contact with us at   first for  more  details.

Defective & Damaged Products 

▲ If product was received damaged or not as described, please send us  some pictures or videos, so we could well understand your problem,  then solve them for you ASAP. Besides, it's much helpful for us to  claim with UPS,remind  our related department to pay much more  attention   to  packaging later on. Hope for your understanding.
▲ Replacement or refund of defective or damaged products can only be returned in  exchange for the exact same product,or else,the purchase price  will be refunded back to your original payment method. 
▲ If an item is received damaged,customer service must be contacted within 7 days of receiving your item. All returns  require a RA  (Return Authorization) number as above.

Warranty  &   Feedback