• Payment information:

You can pay us in advance/by bank transfer or via Paypal.
When making the transfer, please be sure to state the purpose, the item number and your name.
After the auction you will receive an email with Allen the necessary information.

Please note, the faster you transfer the sooner you will have your part at home!

When transferring money from abroad, please note that you as the customer are responsible for all bank charges, so that we receive the full purchase price including VAT. Shipping costs will be credited.
There are normally no longer any fees for euro transfers within the EU.

• Delivery time:

We ship twice a week, which means that even if the item has been marked as shipped, it may not arrive at the post office until a day or two later. We send packages with Hermes. The delivery time can be up to 7 working days. If there is a weekend or public holiday in between, the term will be extended accordingly.
Some items are shipped from our warehouse in Austria. Here too, it may take a little longer! Please be patient!

• You have paid but have not received the goods yet?

If you have not received any goods 10 days after the transfer, please check your payment to us again.
Please check if a chargeback has occurred. This happens if, for example, a number in the account number was wrong.
If this is not the case, please send us an email with your name, total amount, date of transfer and account holder and we will endeavor to clarify the matter immediately.
Sometimes it can happen that the package is in the delivery person's warehouse or is sent back because the parcel service did not find you.
In the latter case, we will unfortunately have to charge you additional shipping costs. So please make sure that the parcel service finds someone. We can track all insured shipments using the parcel number.