PLEASE READ THE AD FOR INSTRUCTIONS BEFORE PURCHASING

 We are not responsible for any issues that arise due to the customer’s failure to read and follow the directions.

Please attach a message with the desired Text for Line #1 & Line #2

Text is limited to 22 spaces per line

 If no text is attached the item will ship with the design only.

•5- 6 oz. preshrunk 50% cotton/50% DryBlend ® 
• Contoured welt collar and cuffs
• Transitioning to grey pearlized tear away label
• Three buttons
• Moisture wicking properties
• Taped neck
• Tubular
• Double-needle bottom hem
• Classic fit
• Clean finished placket with reinforced bottom box

 All items are custom made and have a 5-7 Business Days processing time.

 Because items are custom made, All Sales are Final, No Refunds or Exchanges.

·         Please do not message asking for a shipping date, you will receive the Tracking Number when the item ships.

·         The seller reserves the right, in the event of a shortage to substitute an item of equal or greater quality.

·         Customizations require you to attach a message to the sale itself and not by a separate email. All orders are sent direct to the embroidery shop while all emails are received by our office and due to the fact that we receive a large number of emails it sometimes can take up to two days to read the emails.

·         Any item that is being returned must be in the exact condition it was in when shipped: New and un-used, un-washed, no perfumes, cologne or other smells with any original tags that were on the item.

·         Please check your order immediately if there are any issues, if there is an issue, we must be notified within 7 days of delivery.

·         When you wash an item, that voids any warranty on the garment.

·         Processing begins immediately after your order is placed, although our office may be closed our embroidery shop operates on weekends and Holidays depending on business.

·         When your order ships you will receive a notification and Tracking Number, please ensure the email address you use is valid and checked regularly. Also please ensure that the shipping address you provide is the correct address since we are not able to ship to a different address.

·         Once your order is handed over to the Postal Service (verified by Tracking Info) it is out of our hands and the responsibility of the Postal Service.

·         Coastal Phoenix, Inc. is not responsible or liable for the actions of the Postal Service, including but not limited to: Damaged that occurs during shipping, Lost orders, Late Orders, Incorrectly Delivered Orders, or Stolen Orders.

·         Any problems concerning late or lost delivery would need to be addressed with the Postal Service and not Jena1 Embroidery. Please contact your local Post Office with your Tracking Information.

·         Should you order arrive damaged, you would need to take the item and package to your local Post Office and file a claim for the damage.

·         If your order is returned to us by the Postal Service due to “Incorrect Address Provided By The Customer”, “No Such Number”, “Unable To Forward”, “Incomplete Address”, or other related issues there will be an additional shipping charge to re-ship the order.

·         Should your order not arrive you should check your tracking number, if there is a problem you would need to contact the USPS with your tracking information.

·         Please be assured that we will do everything possible to ship your order as soon as possible, you will be notified should any issues arise. We do not rush shipments or put orders in front of another customer, all orders are processed in the order they are received.