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About us: CraftOptions is a unique place for Handcrafted home decor products like pillow covers, wall tapestries, bed covers, clothing like Indian embroidered tunic tops, stoles, Shawls, scarves, stationary products like journals, diaries, pen holders and paintings. Almost 90% of the products are handmade and 75% are environmental friendly products. Most of the handicraft items are purchased directly from artisans and artists. Like all the paintings are directly from artists. Founder, an interior decorator by profession, is born and brought up in India and have several years of experience of working with artists and artisans in Indian handicraft market. Our knowledge of Indian market has also grown with our experience.
Shipping and Delivery: We Ship items both from US and India: All orders are processed within 24 hours of receiving the payment. Items shipped from India takes about 15-21 business days to reach the destination if you choose economy shipping, However if you choose expedited shipping products are delivered in 5-10 business days.
We use USPS (United States Postal Services) for shipping all products from US. First class shipping for all US buyers is free if item is located and shipped from US and priority mail and express priority mail options are also available at the time of checkout.
International customers can choose a shipping method at the time of check out for items shipped from US. Shipping cost is based on the shipping method of your choice and the weight of the package.
Combine Shipping Discount on multiple items: We combine items for shipping and discount is given on the total combine shipping charges. Pay shipping for the first item and get shipping for the second and the third item at 50% and fourth and more items at 25%. The first item will be the item with the highest shipping charges. Entire shipping order must be ordered at the same time and should have the same shipping address.
Customs and other duties: Our shipping charges do not include any custom or other duties which are collected by some countries. Customer is responsible for any custom charges or duties imposed by officials of that country. US and Australia don’t have any duties for small shipping packets of up to $200, however some European countries charge some import duties.
Return Policy: We take great pride in the quality of our products. If, for any reason, you are not happy with your purchase, you may return the item(s) within 30 days. We will exchange it or refund the merchandise price, plus any applicable sales tax. We make returns easy! Please contact us if you wish to return some product and we will provide you the return address. Shipping charges are non-refundable. However, if the return is the result of our error, we will pay the original and return shipping charges. We’ll ask you to pay the postage to send back any item that doesn’t 100% delight you. Please note that the Merchandise must be returned in original condition. |
