COST
OF PREPAID RETURN LABEL & ORIGINAL SHIPPING COSTS THAT SELLER PAID
CARRIER WILL BE WITHELD FROM YOUR REFUND - A RESTOCKING FEE MAY BE APPLIED TO RETURN.
The
product(s) MUST be received in the same condition as shipped. If the
item is returned damaged or otherwise unsalable and out of return policy
window the return will be denied or 50% of the refund will be withheld.
Pet apparel is non-returnable if worn and/or covered with pet hair.
Items must be returned shipped packaged appropriately.
-If you are returning a shoe PLEASE NOTE: A shoe box is not a shipping box item should be returned in proper shipping container.
-If state item defective or doesn't work - explanation is needed.
-If you feel description is inaccurate - please describe inaccuracy.
REFUSED
DELIVERY: If a customer refuses to take delivery of an order, the
customer will be charged all shipping fees associated with the order.
LOST
PACKAGES: We cannot control the delivery methods of the U.S. Postal
Service Military Postal Service, UPS, DHL or Federal Express. All
carriers may leave packages unattended at door steps, porches and back
doors. It is critical that you take steps to secure your packages when
they are delivered. If you do not receive a package and believe it was
lost or stolen, please contact us through your order details and/or by
phone. We will try to assist you in finding any misplaced package. Your
local U.S. Post Office does have geo-tracking technology which tells
them exactly where a package has been delivered.
If
the wrong item is returned the buyer must provide a prepaid shipping
label if they want the incorrect item back. If the buyer does not
provide a return label within 30 days, the item is forfeit. If the
correct item is not received within 30 days, the refund will be denied
Feedback:
-We appreciate positive feedback.
-If
for any reason there is a problem or concern with your order please
contact us for a solution. We appreciate the opportunity to resolve any
problem by contacting us before leaving negative or neutral feedback.
-We pride ourselves on prompt, accurate service and making sure you are pleased with your shopping experience.
THANK YOU FOR SHOPPING WITH US