-All returns requests must be completed through the eBay return system.

-Returns must be in brand new condition: unused, uninstalled products that include the original manuals, warranty card(s), and packaging.  The packaging must be resealed with clear packing tape.  If a product is not returned in the conditions outlined above, a product loss fee may be applied.  The product loss fee is determined once the item is returned. This fee can range from 20%-50%. See below for more details:

--If an item is returned in unsellable condition, a product loss fee will be applied.

--If an item is returned without the original manufacturer's packaging, a product loss fee will be applied.

--If an item is returned as being "defective," but is tested and found to not be defective, a product loss fee will be applied.