In the event that you are not entirely satisfied with your purchase, simply return the item using 2nd class delivery in their original condition and suitable packaging with your Name, Address and Ebay Name within 14 days of receipt. We will issue a full refund (excluding Postage) once we receive your return. In the event of an exchange we will invoice you through Paypal the postage costs for that item to be sent back to you as we cannot be responsible for postage