1. If the item is damaged on arrival, you need to notify us within 72 hours of receiving your product, or we are unable to exchange it for you. We are not responsible for any physical damage as a result of buyer misuse. The buyer is responsible for paying the return shipping fee.2. Simply contact us directly on eBay when you have any problem before leaving bad feedback or opening a case. We will be happy to reply and look forward to providing you with courteous service.