Shipping
Most items are sent with a proof of posting. You can request to have goods sent by recorded delivery so a claim can be made in the event of the item being lost. Once posted goods are in the hands Of Myhermes/Royal Mail/Parcelforce. We are not liable for late deliveries or any other claim. (See my feedback). We aim to dispatch quickly. Items are usually dispatched within 24-48 hours (except weekends). Goods are sent in the cheapest way, normally second class unless you select otherwise. If your item is returned to me as undelivered by post the post office then the postage will need to be repaid before the item is sent again. If item has not been received within 10 working days please contact CS Riding.
Refunds & Exchanges
We offer NO Quibble's returns policy on all orders within 30 days of purchase. Please contact us as soon as possible. A refund will be made excluding all P&P costs. If an item is faulty CS Riding should be contacted immediately and items should be sent back for a refund or exchange. All postage and packing costs, and returns are to be paid by the buyer. Items should be sent back in the condition in which they were received. Refunds will be given if the item is returned within 30 days. All tags and original packaging must still be intact. Refunds will be given once item has been received back, as I will NOT refund on goods NOT received. Please include your user ID and Item number in with your return, for a faster refund. Return postage costs for items will not be refundable.
About Us
CS Riding is a family run business with over 20 years of experience in the equestrian wholesale and retail trade, we have been supplying quality equestrian products throughout Europe, and the UK and the USA since 1990’s. CS Riding's (Online Operations Warehouse) is based in Herts.
Feedback
We aim to ensure that our customer is happy and once feedback has been left we will leave our corresponding feedback. Do not hesitate to get in touch about problems or queries, as we try to help in all circumstances. If there is a problem please message CS_Riding, so we can have an opportunity to resolve the issue rather than leaving a negative feedback please.