Shipping policy

Where We Ship

We ship Australia-wide for hardware, accessories, flasks and non-plant items.

We ship live plants to Queensland, NSW, ACT, Victoria and South Australia.

We are currently unable to ship to Western Australia, NT or Tasmania due to strict state and territory quarantine inspection requirements. We are undertaking BioSecure HACCP certification that will enable us to ship to these states once completed. Possible completion date October 2026.

We do not offer international shipping.

How Shipping Costs Are Calculated

Shipping costs are calculated automatically at checkout based on the weight of your order and your delivery postcode. Costs start from approximately $18.00 and vary depending on destination and whether you select Parcel Post or Express Post. The exact cost will be shown before you complete your order.

Our Monday Dispatch Schedule

All orders are dispatched on Monday mornings. We dispatch on Mondays specifically so that your order travels through the Australia Post network within a single working week in most cases, minimising the chance of parcels sitting in a depot over a weekend. This gives your plants the best possible chance of arriving in excellent condition.

If Monday falls on a public holiday, orders will be dispatched on Tuesday instead.

Australia Post collects from our nursery at 1:00pm Monday. Orders must be placed by 6:00am Monday to be included in that week's dispatch. Orders placed after 6:00am Monday will be dispatched the following Monday.

Although orchids are generally hardy travellers and can generally tolerate up to two weeks in transit, we dispatch on Mondays to give every order the best possible start.

Delivery Timeframes

Once dispatched, estimated delivery times with Australia Post are:

  - Sydney, Brisbane, Gold Coast, Canberra, Melbourne: 2-3 business days
  - Other cities and regional areas: 2-5 business days
  - Remote and rural locations: allow additional time

These are Australia Post estimates and are not guaranteed. For time-sensitive deliveries, we recommend selecting Express Post at checkout.

Tracking Your Order

Once your order has been packed and dispatched, you will receive an automated email confirming your order details and providing your Australia Post tracking information. This email is sent Monday afternoon following dispatch.

Signature on Delivery

Most orders are sent with Signature on Delivery, which means someone will need to be home to sign for the parcel, or it may be taken to your nearest post office for collection. We do not offer Authority to Leave as a standard option. However, customers can choose to have no signature on delivery at their own risk. A note can be left on the order during the checkout process.

In some cases Australia Post may elect to leave a parcel without obtaining a signature. Where this occurs, the delivery will be considered complete.

Packaging

We take packing seriously because it directly impacts how well your plants arrive. Over the past 10 years, we've refined our methods to ensure each order is packed securely using materials that protect plants in transit and minimise stress. A contribution toward these materials is included in your shipping cost.

Red Fox Orchids Returns & Refunds Policy

All orders are hand packed with the utmost care and leave our nursery in the best possible condition. Once collected by Australia Post, transit conditions are outside our control - however, we stand behind every order we send and will always work to make things right if something goes wrong.

Please check your order carefully on arrival.

Plants - Damaged or Incorrect Orders

If your plants arrive damaged, in poor condition, or are not those you ordered, please contact us within 2 business days of receipt by phone or eBay messages. We are unable to accept responsibility for issues reported outside this timeframe.

Please note that contacting us via social media is not a substitute for phone or eBay messages contact. We do not monitor social media accounts daily and cannot track orders through those platforms.

Change of mind: We do not accept returns or offer refunds for plants purchased in error or where you have changed your mind after purchase. Please read all product descriptions carefully before ordering, including care notes and sizing information.

Assessing Your Claim

In all cases, please provide multiple clear photographs of the affected plants from different angles before taking any further action. Do not dispose of any plants until your claim has been fully resolved. Our team will review your photographs and contact you to confirm next steps - the appropriate resolution will depend on the nature and extent of the issue.

Dead or Clearly Unsalvageable Plants

Where plants are confirmed as dead or unsalvageable on arrival due to postal delays, we will offer a replacement of the same or equivalent variety (subject to availability, dispatched the following Monday) or a full refund of the product value where equivalent stock is not available. The resolution offered - replacement or refund - is at our discretion based on our assessment of the claim and available stock.

Incorrect Plant Received

If you receive a plant that is not the variety you ordered, please contact us and provide photographs. We will arrange a prepaid return shipping label and send the correct plant once the original is received back, subject to availability. If the correct plant is not available, a full refund of the product value will be issued. Plants must be returned within 5 business days of the prepaid label being issued, in the condition shown in your photographs.

Damaged but Recoverable Plants

Transit can be stressful for plants, and some cosmetic damage such as minor leaf bruising or wilting is a normal part of the shipping process and does not indicate a plant is unhealthy. Our team may determine that a plant showing signs of transit stress is recoverable, and will provide you with care advice to help the plant settle and recover.

Where we assess a plant as recoverable, we will extend the claim window by a further 14 days to allow time for recovery. If the plant does not recover within this period, please contact us again with updated photographs and we will reassess your claim.

Flower Damage

Plants are sold as living specimens - you are purchasing the plant itself, not any flowers it may be carrying at the time of dispatch. Flowering orchids are a natural, perishable product and blooms may be affected during transit. Vibration, temperature changes, and handling can result in flower damage or drop, which does not constitute a fault with the plant.

All plants are shipped in a healthy, viable condition, and the condition of the plant itself is the basis for any return or refund consideration. If you have concerns about the health of your plant following delivery, please contact us as outlined above.

Photographic Evidence & Physical Returns

In most cases you do not need to return plants to us - photographic evidence is sufficient for us to assess the situation. Please provide multiple clear photographs from different angles, and do not dispose of any plants until your claim has been fully resolved. We reserve the right to request additional photographs at any stage of the assessment process if the initial images are insufficient.

Where we are unable to adequately assess the condition of the plants from photographs alone, we may at our discretion require physical return of the plants before a resolution is confirmed. In this case we will provide a prepaid return shipping label. Plants must be returned within 5 business days of the label being issued and must be returned in the condition described and photographed at the time of the claim.

Where plants are not returned as requested, are returned in a condition inconsistent with the original claim, or where the evidence provided does not support the claim made, we reserve the right to vary or decline the resolution.

Hardware and Accessories

Faulty or incorrect items: If you receive a hardware or accessory item that is faulty, damaged, or not as described, please contact us within 2 business days of receipt with your order details and photographs where relevant. We will arrange a replacement, store credit, or refund as appropriate. Where a return is required, we will cover the cost of return shipping.

Your Rights Under Australian Consumer Law

Our policies operate alongside your rights under the Australian Consumer Law. Nothing in these terms limits or excludes any rights you have under Australian Consumer Law that cannot be excluded by agreement.

We accept payment via all available payment methods that are supported by eBay Australia.