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You can return a product for up to 30 days from the date you receive the item.
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| REC Cosmetic Condition Field | Hollitronic Cosmetic Grade Description |
| Assigned in Reuse | Assigned in Reuse |
| C1 = Damaged (For materials recovery) | N/A |
| C2 = Used Poor (Heavy use and age) Cosmetic blemishes are significant, such as multiple heavy dents, may require repair Damages to latches, hinges, keyboards, etc. are prevalent Critical parts are missing | C2 |
| C3 = Used Fair (Moderate use and age) Cosmetic blemishes are consistent with wear, including multiple dents, discoloration, and light to heavy scratches Damage to latches, hinges, keyboards, etc. Some parts, panels, bezels, or covers may be missing | C3 |
| C4 = Used Good Cosmetic blemishes include scratches and/or other surface imperfections from consistent use, but equipment is in good condition overall Minor wear of labeling may be visible Small dents and small areas of discoloration may be present from the removal of tags No damage to latches or hinges, not any missing parts, panels, bezels or covers | C4 |
| C5 = Used Very Good Cosmetic blemishes include minor scratches and/or other surface imperfections from consistent use, but equipment is in good condition Minor wear of labeling may be visible Minor dents and areas | C5 |
| C6 = Used Excellent Overall excellent cosmetic condition May have light scratches or other minor blemishes from normal wear Minor cosmetic blemishes have no impact on the system?s overall functionality or performance Fully cleaned with all non-original labels removed No missing parts | C6 |
| C7 = Certified Pre-Owned (Seller or Manufacturer Refurbished) Used equipment that has been fully restored to like-new condition with warranty Fully cleaned and cosmetically repaired with no blemishes No missing parts | C7 |
| C8 = Unused New, out of box, unused equipment removed from original packaging with no signs of wear or alteration | C8 |
| C9 = New Open Box New, unused equipment in original packaging where factory seals have been broken No signs of wear or alteration | C9 |
| REC Functional Condition Field | Cosmetic Category | Hollitronic Functional Grade Description |
| Assigned in Reuse | Assigned in Reuse | Assigned in Reuse |
| F1 = Collectible or Specialty Equipment (Core Requirement 6.(e)(3)(A)) Collectibles are rare, vintage, and no longer manufactured or supported by the OEM Specialty equipment are rare and specialized equipment not generally available in retail May have broken or missing parts | C6 - Used Excellent C5 - Used Very Good C4 - Used Good C3 - Used Fair | C6 - Used Excellent C5 - Used Very Good C4 - Used Good C3 - Used Fair |
| F2 = Verified Specialty Electronics (Appendix D) Verified removed from operation with no known defects in functionality No physical damage or defects No corrosion No missing parts Part numbers and serial numbers verified accurate | C7 - Certified Pre-Owned C6 - Used Excellent | C7 - Certified Pre-Owned C6 - Used Excellent |
| F3 = Key Functions Working (Appendix C - Test and Repair) A subset of the primary functions of the device that an ordinary user of the device expects to function are verified working through manual or software tests Software may not be loaded or configured Hardware required for key functions to be tested may have been removed after testing (e.g. Hard Drive) May be missing components or parts not essential to key functions Secondary functions may not be tested or working May not include Focus Materials (e.g. Battery) that are not working or not tested All missing components or parts will be listed for each item | C6 - Used Excellent C5 - Used Very Good C4 - Used Good C3 - Used Fair | C6 - Used Excellent C5 - Used Very Good C4 - Used Good C3 - Used Fair |
| F4 = Hardware Functional (Appendix C - Test and Repair) All hardware is tested and verified working through manual or software tests No missing or damaged components or parts Software not loaded or configured No hardware defects | C6 - Used Excellent | C6 - Used Excellent |
| F5 = Refurbished (Appendix C - Test and Repair) All functions tested and verified working through software tests Loaded and configured with legally licensed software for full operations Software test results are available No hardware or software defects | C6 - Used Excellent | C6 - Used Excellent |
| F6 = Like New (Appendix C - Test and Repair) All functions tested and verified working through software tests Repaired with OEM original parts Loaded and configured with original manufacturer?s legally licensed software for full operation Meets OEM specifications for full original functionality Software test results are available Zero defects | C7 - Certified Pre-Owned | C7 - Certified Pre-O |
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