SOGA 2X 3-Ply Stainless Steel Wok with Lid 38cm
The SOGA 2X 3-Ply 38cm Stainless Steel Double Handle Wok Frying Pan with Lid is designed for high-heat cooking, stir-frying and large-batch food preparation in home and commercial kitchens. Made from 18/10 stainless steel with triple-layer 304 stainless steel construction, it includes a stainless steel lid and two handles for practical handling.
Product Detail
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Product Information
Features & Specifications
Key Features
• 18/10 stainless steel construction
• Triple-layer 304 stainless steel with thick sandwich base
• Two handles for secure lifting and handling
• 2.5mm lid included
• Metal utensil safe cooking surface
• Dishwasher safe
• Not compatible with flat induction or ceramic cooktops
Product Specifications
• Brand: SOGA
• Material: 18/10 Stainless Steel
• Product Size: 38cm diameter × 10.5cm height
• Lid Thickness: 2.5mm
• Gross Weight: 4.50kg
• Packaging Size: 55cm × 15cm × 43cm
• Handle: Double Handle
• Cooktop Compatibility: Not compatible with flat induction or ceramic cooktops
• SKU: WokTRIFPG38X2
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Delivery Policy
Orders are dispatched from our warehouse within 24 hours of receiving full payment, generally on the next business day. We use trusted carriers including Australia Post, Couriers Please, and Allied Express. Tracking details are provided once your order has been dispatched.
Estimated Delivery Times
Metro areas: 2–5 business days
Regional areas: 3–7 business days
Remote areas (Far North QLD, WA & NT): 7–14 business days
New Zealand: 7–15 business days
Delivery times are estimates and may be affected by public holidays, weather or courier delays.
Shipping Address
Please ensure your delivery address and contact number are correct before ordering. Products with a packed size over 1 meter cannot be delivered to GPO Boxes or Mail Bags. Please provide a valid residential or business street address for these items. Business deliveries should include the business name.
Missed or Delayed Deliveries
If no one is available, the carrier may leave the parcel in a safe location or take it to a Post Office, Collection Point or depot. Re-delivery or redirection fees may apply.
If your order is delayed, damaged, missing items, or marked as delivered but cannot be located, please contact our support team for assistance.
Returns & Refunds Policy
Please contact our support team before returning any item. We will provide the correct return address and instructions. Unapproved returns cannot be accepted by our warehouse.
Damaged, Incorrect or Not as Described
If your item arrives damaged, incorrect, or significantly not as described, please report the issue to us within 14 days of delivery and provide clear photos or videos. Eligible claims may be resolved with spare parts, a replacement, or a refund, depending on the circumstances.
Faulty Items
Products are covered by a 12-month warranty from the date of delivery. If your item develops a fault within this period, please contact us with your order details and photos or videos of the issue. Eligible warranty claims may be resolved through spare parts, replacement, or refund, depending on the fault and warranty terms.
Change of Mind / Purchase by Mistake
Returns must be requested within 14 days of delivery. Items must be unused and in original packaging. Refunds exclude original postage and may be subject to handling fees and a 15% administration fee. Return postage is at the customer's expense.
Return Requirements
Do not return an item without contacting us first. Approved returns must be securely packaged and sent according to the instructions provided by our support team.
Warranty Policy
All products include a 12-month warranty from the date of delivery, covering manufacturing defects, faulty materials, and failures under normal use.
Warranty Coverage
Within 3 months: Eligible claims may receive a refund or replacement.
After 3 months and within 12 months: Eligible claims may receive a replacement or spare part.
Making a Warranty Claim
Please contact us and provide:
Your order number
A brief description of the issue
Photos or videos showing the fault
If a return is required, the product should be securely packed, preferably in its original packaging, and returned according to the instructions provided by our support team.
Experience Meets Performance
Why Choose SOGA Cookware & Catering?
Kitchenware Expertise Since 2007
Nearly two decades of experience understanding the quality, functionality and versatility expected from great kitchenware.
Durability & Functionality
Designed with durable materials and practical features to withstand the demands of everyday and professional use.
Home & Professional Applications
Practical solutions for home kitchens, hospitality, catering, restaurants and event environments.
Comprehensive Product Range
From cookware to catering equipment, we offer a complete range to support every cooking and serving need.
Quality You Can Trust
Committed to consistent standards and reliable products that help you deliver outstanding results every time.
