The replacement replaces the port where the headphone audio jack connector is inserted into the Play Station 4 controller (Dual Shock 4).
You must exchange the item if:
-The remote does not detect the headphones.
-Noise is heard in the headphones or they are not heard.
-You can only hear a single earphone (mono).
-The headphone connector inside the port has broken.
#Sony Dualshock PS4 V1 Controller CUH-ZCT1 (JDS-001, JDS-011)

The return policy allows you to return the products if you are not satisfied with your purchase up to 30 days from the date you receive the product.
The products must be returned in the same condition in which you received them. Therefore, new products must be returned new, unused and complete. Second-hand products must not show additional damage or signs of use.

You can contact us if you need. In the contact information tab you will find all the necessary information.
Customer service hours are:
Monday to Friday: 10:00 - 14:00 / 18:00 - 20:00.