SOGA 18/10 Stainless Steel Stock Pot Set 9L & 17L

Orders are dispatched from our warehouse within 24 hours of receiving full payment, generally on the next business day. We use trusted carriers including Australia Post, Couriers Please, and Allied Express. Tracking details are provided once your order has been dispatched.

Delivery times are estimates and may be affected by public holidays, weather or courier delays.

Please ensure your delivery address and contact number are correct before ordering. Products with a packed size over 1 meter cannot be delivered to GPO Boxes or Mail Bags. Please provide a valid residential or business street address for these items. Business deliveries should include the business name.

If no one is available, the carrier may leave the parcel in a safe location or take it to a Post Office, Collection Point or depot. Re-delivery or redirection fees may apply.

If your order is delayed, damaged, missing items, or marked as delivered but cannot be located, please contact our support team for assistance.

Please contact our support team before returning any item. We will provide the correct return address and instructions. Unapproved returns cannot be accepted by our warehouse.

If your item arrives damaged, incorrect, or significantly not as described, please report the issue to us within 14 days of delivery and provide clear photos or videos. Eligible claims may be resolved with spare parts, a replacement, or a refund, depending on the circumstances.

Products are covered by a 12-month warranty from the date of delivery. If your item develops a fault within this period, please contact us with your order details and photos or videos of the issue. Eligible warranty claims may be resolved through spare parts, replacement, or refund, depending on the fault and warranty terms.

Returns must be requested within 14 days of delivery. Items must be unused and in original packaging. Refunds exclude original postage and may be subject to handling fees and a 15% administration fee. Return postage is at the customer's expense.

Do not return an item without contacting us first. Approved returns must be securely packaged and sent according to the instructions provided by our support team.

All products include a 12-month warranty from the date of delivery, covering manufacturing defects, faulty materials, and failures under normal use.

Please contact us and provide:

If a return is required, the product should be securely packed, preferably in its original packaging, and returned according to the instructions provided by our support team.