NOTE: For International Orders we ONLY accept payment through Paypal.We will send you an invoice within 24 hours of your purchase. Payment is due within 7 days of our invoice, and can be reasonably extended upon request. Please include your User ID as the identification so we can track your payment. Shipment may be delayed if we cannot identify your payment.

If we have not heard from you within 7 days from the invoice date, we reserve the right to relist the item and file a dispute. If your payment is received after we have relisted the item, we will deduct our listing fees before returning your payment to you. Obviously we prefer to avoid unnecessary disputes so please contact us if you need to extend the payment time.

• Elinz is a Registered Australian Business, we source and buy products in bulk from factories around the world and sell it to our customers directly. We have been operating since 2005 and have been providing our customers with outstanding quality products with unbeatable prices
• Great customer service is our priority and we strive to deliver the best to our customers - take a look at our feedback for confirmation
• Our Australian Business Registration Number ABN 54 125 070 466
• We offer 12 months warranty, for your peace of mind
• We offer phone and email supports for all your technical needs
• No hidden customs duties and taxes upon importation ( for Australia sales only)
• All prices are GST inclusive ( for Australia sales only)
• All stocks are held in Sydney, so buying from us is generally faster, cheaper and safer than purchasing similar items from overseas sellers
• We constantly improve our product quality by working together with the manufacturer in research and development

We have made every effort to fully describe our products and explain our terms as clearly and succinctly as possible. Please ensure that you have read and understood the entire listing, including these terms and conditions, and have agreed to pay the costs involved (including shipping charges) before you place a bid or purchase this item. If you have any question, please contact us before bidding or purchasing this product.

1. Prior to installing/reinstalling the units, we strongly advise you to bench-test the unit first or to test the unit before completely installing it into the vehicle to ensure the unit is working as expected as to avoid wasting any time or money.
2. Orders are delivered by Australia Post
3. Your order will be dispatched from our warehouse in Sydney, Australia within 24 business hours after the payment was clear.
4. We do not offer warranty claim for products fall outside of warranty scope. Please refer to our warranty section for more information.
5. If you have any concerns with or do not understand our Terms and Conditions, we encourage you to contact us and we will make address your concerns within 24 business hours.
6. Unless otherwise stated, prices in our website are in Australian dollars. Prices are subject to change without prior notice.

For International Orders only

1. We only accept payment thru PAYPAL.
2. Postage or item cost is exclusive of duties and taxes. Please check with your country's custom and eBay policy for more information.

It is important for you to understand these terms and conditions before you make any purchases. By making any purchase, you accept these terms and conditions and accept that these terms and conditions (above) remain in force above and beyond any guarantee(s) provided by any other third party. If you do not agree with the above terms and conditions, please do not purchase this item.

• This product comes with 12 months warranty. If the product is faulty, simply send the item back to us and we will send it to the manufacturer for repair on your behalf.
• Please note: the warranty does not cover deliberate physical damage, severe moisture or electrocution due to static short circuit, inserting into damaged equipment etc.
• Elinz guarantees that all products will be working when received, unless otherwise stated.
  
  • Change of Mind – 30-Day Returns
    • Customers may return products within 30 days of purchase for change of mind, subject to our Change of Mind Return Policy and applicable return conditions.
  • DOA and Faulty Products
    • If your product is DOA (Dead On Arrival) or faulty, please contact Elinz as soon as reasonably practicable. Consumer guarantees do not have a fixed expiry date and may apply for a reasonable period depending on the product and circumstances.

  Where applicable, Elinz will provide the remedy required under the ACL, which may include a repair, replacement or refund. Reasonable return costs for confirmed faulty products will be covered where required by law.

  Nothing in this policy excludes or limits any rights you have under the Australian Consumer Law.

• Provide us a photo/image of the product and email with a description of the issue.
• Please note that items are not tested prior to sending unless requested by you. Despite our efforts to ensure the manufacturer produces products of a consistently high standard, faults can sometimes occur.
• All accessories are not covered by warranty such as the wiring harness, extended wires etc.
• Warranty will be void if products are misused, mishandled or modified in any way.
• Restocking fees maybe incurred in cases of refunds due to change of mind.

For International buyers only

• Import duties, taxes and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.
• Please check with your country's custom office to determine what these additional costs will be prior to bidding or buying.
• If the unit to return for replacement is faulty, we will send you a return label to return the parcel to us at our cost. Please contact Elinz Customer Service for the return label. If it is a change of mind, then the customer has to bear the postage at their end to send the item back for refund / replacement.
• Refund will be issued as soon as is reasonably practicable and the customer will be provided with an e-mail notification. Refund only applies to the cost of the item.

If you are pleased with your purchase, please share your experience with other buyers and leave us positive feedback.

If you are dissatisfied with your purchase in any way, please talk to us first! We are happy to help you solve any problem and if the situation calls for it, we will provide refunds or replacements.

We try to help our customers rectify any problem within reasonable limits. Depending on the situation, we may still entertain warranty requests even after the warranty period has expired. However, we are under no obligation to do so on a regular basis.

For International buyers only: Duties and Taxes

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and it will be collected upon delivery from the carriers for certain packages.