HIFIMAN offers great deals on open-box products. Those products are tested and in good condition but do not meet HIFIMAN's standard as "new".

Open-box products also come with HIFIMAN's standard 3-year warranty as brand new products and if you are not satisfied with the product for any reason, you can return the item in 30 days.

Warehouses: Ships from EU, US or China based on your location and stock availability.

Shipment Timing: Most purchases are shipped within 24-48 business hours, excluding weekends and public holidays. 

EU: DHL, UPS, FedEx

US & Canada: USPS, UPS

Other Countries: FedEx International Priority Mail

Duties and Taxes: International buyers will be responsible for any applicable duties and taxes.

Special Requirements: Contact us in advance for any specific shipment needs. 

Return&Refund

30-Day Refund:

· Please ensure the product is in intact condition and securely wrapped before mailing.

· A 20% restocking fee will apply if the product is not returned in like-new condition, including all packaging.

· Refund processing may take 2-5 business days from the receipt of the returned package.

Warranty

· This is the only official HIFIMAN store on eBay. All HIFIMAN products purchased will include the standard manufacturer warranty.

· For any after-sales services, please message us directly or contact the HIFIMAN support team.

Customer Support

· Please contact us with any questions; we respond within 24 hours (responses may be delayed during weekends and public holidays).

· We encourage you to reach out to us before leaving negative or neutral feedback, as we prefer to resolve issues directly.