Experiencing issues with your Bose Wave Music System? Whether it's CDs skipping, failure to play or eject CDs, display problems, jammed doors or CDs, gear grinding noises, or any other malfunction, we're here to help.
- Place Your Repair Order
Complete checkout to submit your repair order. Return shipping back to your address (after repair) is included in the checkout total.
After purchase, you’ll receive a confirmation email within 24 hours with step-by-step packing instructions. - Pack and Ship Your Unit
Carefully pack your Bose Wave Music System and use your own shipping label to send it to us. If needed, contact us for help with a cost-effective return label (shipping cost at your expense). - Repair Process
Once received, your unit will be repaired within 7-10 business days. If major parts (e.g., CD drive, PCB or motherboard) need replacement, an additional charge of $30 or more may apply. - Return Shipping
We will securely pack your repaired unit and ship it back to you. Return shipping costs are included in your checkout total. - Warranty Coverage
Your repair includes a 1-months warranty.
Service Turnaround:
- Standard repairs are completed within 7-10 business days from the date we receive your unit.
- Units with multiple major issues may require additional time for repairs.
Additional Charges:
- Repairs requiring replacement parts, such as the PCB, CD drive or motherboard, will incur an additional fee of $30
Shipping Information:
Upon successful completion of the payment process, a confirmation email containing comprehensive packing instructions will be dispatched to you within 24 hours.
Shipping Your Item to Us:
- Kindly use your own label to ship the item to our location.
- Should the carrier impose charges higher than anticipated, please notify us promptly with your return shipping address for an accurate estimate of the label cost. We will assist you in providing a more cost-effective shipping label, with the associated expenses to be incurred by you.
Shipping the Repaired Item Back to You:
- The shipping fee for the return shipment will be seamlessly integrated into the total amount displayed at the checkout page.
- Rest assured, your unit will be professionally bubble wrapped and boxed to ensure its secure transit