About Bananas at Large®

Since 1974 Bananas At Large has specialized in equipment that is used in the production of music, audio and video.

Starting from our origins, we're a complete Fretted Instrument Shop, with a wide selection of electric guitars and basses, acoustic guitars, banjos, resonators, mandolins and more. We're also noted as one of the leading outlets for Keyboard and Recording equipment on the West Coast, with nearly every major product line represented (and quite a few esoteric ones as well.) We've established a fully-stocked Drum and Percussion department. Our retail store also offers instruments and audio equipment on consignment, along with a full Rental Department for sound systems, amps, keyboards and related gear.

Return Policy

General Terms:

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all return shipping costs unless the item was not received as described.

Special Conditions

Bananas Sales and 14-Day Return Policies:

In order to return a product, request a Return Authorization Number (RA Number).

Return and Customer Satisfaction Policy:

Any item (other than as noted below) purchased from Bananas at Large may be returned, within 14-days of the delivery date, for a full refund of the purchase price minus the original shipping costs, or for exchange or credit.

Note: Some items are 'sold as is' and 'all sales final'. Please see the product description for additional information.

Used & Vintage Items:

No returns.

Rather than make you click elsewhere for the 'small print', here it is in not-so-small print:

The following items may not be returned:

Consumable items such as (but not limited to) strings, picks, drum sticks, drum heads, phono cartridges and replacement speakers.
Any item that is worn on the body or is blown into, such as (but not limited to) earplugs, wind controllers or harmonicas
Computer software, items that can be copied and copyrighted material such as (but not limited to) books, videos and CD's
Installed items such as (but not limited to) guitar pickups, drum heads, headphone parts and other installed parts
If you agree to back order or special order a product, you agree that order may not be canceled unless approved by Bananas. Special orders already in transit either from the manufacturer or Bananas cannot be canceled. Special order items may be returned if defective for exchange. You will be notified what items qualify as special order status.

An Item is considered new if it has not been sold previously, has not been out of the store on loan, shows no signs of wear and tear. We open and inspect almost every instrument that comes through our doors. Often original packaging may not be reused. Just because an item is not shipped in original packaging does not mean it is used. If you are concerned and only want sealed units, please contact us before buying.

Other Things You Need to Know about Returns:

Shipping and/or handling charges are not refundable. It is your responsibility to pay return shipping and to fully insure the unit(s) you are returning. Also, it is your responsibility to cover shipping charges for sending the item to you. If you are quoted free shipping and return the item, you will be required to cover the actual shipping costs incurred by your order. Items that are returned must be in the original packaging, with all accessories and paperwork included in the original shipment, such as owner's manual(s) and warranty card. Items must be free from signs of use or wear, and both warranty card and manual(s) must not have any writing in them. If your order was shipped to you in outer packaging it must be returned in that packaging as well as the inner box or boxes. Returned items that do not arrive in the condition described above are subject to a $25 repackaging charge, plus the cost of replacing missing, soiled, worn or marked-on items. Obvious signs of use that reduce the value of a returned unit will be subject to additional charges based on how much we need to mark down the unit to make it sellable.

About Shipping and Delivery:

We utilize legitimate bonded and licensed shipping carriers only (UPS, Fed Ex, USPS etc). We are not the shipping company and therefore cannot be held responsible for faults that lay with the shipping company. By placing orders with us you agree to be present to receive packages sent to you. Bananas cannot be held responsible for lost packages once they are logged as delivered by the shipping company. Once a package is logged as delivered by the shipping company the customer is responsible for any issues related to the delivery of the package at that point.

How Refunds are Processed:

Charges made to a credit card will be refunded, less freight, handling and any reconditioning charges, to the same credit card. Payments made by check will be refunded with a check, after sufficient time has passed for your original check to completely clear through the banking system.

Note: All returns and refunds are at the discretion of Bananas at Large management. Damaged, obviously used items or abuse of the return privileges may be grounds for a refusal of refunds or returns. We will not facilitate free rentals via our return policy.

Prices and Specifications are Subject to Change:

Bananas at Large always strives for accuracy in the information and pricing we present. However, we are not responsible for typographical errors, incorrect specifications furnished by manufacturers, or for price changes. Prices are subject to change without notice.

Packaging and Shipping Information:

Due to conditions beyond our control (weather, shipper's handling etc.) some boxes that products originally come in cannot be re-used to ship out to customers. In those rare cases we will remove and inspect all items and repackage them in acceptable boxing to make it safe to you. All items are still considered brand new, under full warranty and fall under our same guarantees. Note: Bananas recycles unused boxes when possible