Wade's Heating, Cooling & Electrical

Your order will ship in 1-3 business days once payment has been received.  We process and ship orders Monday - Friday and do not ship on weekends or holidays.   Part's and such will be delivered via FedEx/UPS Ground or USPS Priority Mail and should be received in 1-5 business days from shipping date.  Any equipment listing that offer Free shipping listing that requires shipping via any freight shipping company is only free to a BUSINESS ADDRESS WITH THE MEANS TO UNLOAD IT VIA A FORK LIFT.  FOR ANY RESIDENTIAL FREIGHT WITH A LIFT GATE, OR BUSINESS ADDRESS THAT REQUIRE A LIFT GATE FOR DELIVERIES THERE WILL BE ADDITIONAL CHARGES unless otherwise stated in the description for that listing.  We ship via freight to the contiguous 48 states.  We will not be liable for undelivered orders due to the inaccessibility of the shipping address.  In that circumstance, we will work with you to arrange a nearby delivery or customer pick-up location.  

Do not sign for items that have NOT been inspected, once the Bill of Lading is signed, you will own it and remove most or all of the carrier's liability even if the signature is from someone else that received it on your behalf.  Inspect the shipment completely for any damages incurred during shipping.  If the shipment is damaged, DO NOT SIGN FOR IT (IF YOU SIGN FOR IT YOU OWN IT AND THE SHIPPER IS NO LONGER LIABLE FOR THE DAMAGES), contact the shipper immediately.  Concealed damages must be reported within 24 hours of receiving to the trucking company.  Truck drivers will try to rush you, take your time and make a complete inspection.  Take pictures if possible.

We know times are tough and we ware willing to work with you.  We ask that if there is any problem you contact us and give us ample time to investigate and respond before you file a case.  Most problems can be worked out if we just communicate.

Payments- Payments are expected within 3 business days.  Payments can be made through Paypal.  We report any nonpaying bidder to eBay.

Returns-We hope you are pleased with your purchase.  All items are guaranteed to work and we will guarantee them for 30 days from the shipping date unless otherwise stated in the product description.  Warranties do not include freight charges.   At our discretion we will either refund or replace a warrantied item.  If an item arrives DOA, you have 14 days from the original purchase of your item to return it for a refund.  Buyers are responsible for all return shipping fees.  If a customer orders the wrong product, it is not returnable unless you contact us and then will be subject to a 10-20% restocking fee.  Please read description fully and check with what you need before purchasing any item.  Sales on electric items such as circuit boards are final and no returns will be honored.  All returns must be authorized.  You can message us anytime to obtain authorization.  Orders returned without authorization can lead to refunds being delayed and even denied.  We do not allow returns for any other reason.  We will inspect returned items before issuing a refund or replacing the warrantied item.  We have trained certified techs who will determine if returned items are defective.

Customer Service- Please contact us with any questions/comments/complaints.  We will make sure you are satisfied with your transaction!  Please give us a chance to resolve any issues before posting a feedback.  If your call is not answered, please leave a message and someone will return your call.  Our business hours are as followed:

Monday-Friday: 8:00am - 5:00PM Central Standard Time\

Saturday, Sunday and all major US Holidays: Closed