Q: When will my order ship?
A: Most orders are dispatched within 1 business day of payment clearing. Please note some payments may go through PayPal as an eCheque and not clear for up to a week.

Q: Shipment Tracking Number?
A: Your tracking number will be displayed in your eBay purchase dashboard against your order. Please note, single packs of strings or other such small or lower priced may not have a tracking number.

Q: Can you ship to an alternate address?
A: eBay and PayPal policy require us to ship to the address you provide in eBay Checkout. If you entered an incorrect address or have a need to have your order delivered to a different address, you must notify us by eBay Messages BEFORE we have dispatched your order.  We typically dispatch orders by the following business day.  If your order has already been dispatched, we unfortunately cannot accept any responsibility or liability for it after that.  If it is returned to us as undeliverable, we will contact you for instructions.  Where an incorrect address is supplied or the consignment is returned undeliverable or uncollected, you will be resposible for any additional charges required in making the delivery.

Q: Can I get a lower price?
A: If the MAKE OFFER button appears in the listing under BUY IT NOW, you are welcome to submit an offer and we will get back to you with our lowest price. We will not accept offers on items where there is no MAKE OFFER button.

Except for used goods, everything we sell carries an Australian warranty.  Products must be returned to Angkor Music International for inspection and repair or replacement under warranty claim.  You will be responsible for all shipping/handling expenses to return products to us under warranty.

Refunds and exchanges on reeds, mouthpieces, strings and other accessories are not accepted due to the personal nature of the products. These products are non-returnable unless there is a known manufacturing fault or defect.

International Customers:
Please note that our equipment carries an Australian warranty, so all international warranty issues must be handled by Angkor Music International. All items must be returned to Angkor Music International in Australia for all warranty repair or replacement issues. You will be responsible for all shipping/handling expenses to return products to us under warranty.

***International Buyers Please Note:
Import duties, taxes, and customs charges are not included in the item price or shipping cost. The charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.