Item name:  Microsoft Surface Laptop 5 13.5" Touchscreen Intel i5-1235U 8GB RAM 512GB SSD WiFi R1V-00001 (Platinum)

Condition: MICROSOFT CERTIFIED FACTORY REFURBISHED

What's Included: Surface Laptop, Surface Charger

• We are not able to modify or change your shipping address after an order has been placed. 
• If you would like to cancel your order, please send an official order cancelation request through your ebay account, do not send it by email. If you email us your cancelation request, the email may not be seen until after the order has shipped. 
• All orders ship with a packing slip that has the price listed. If you wish to have us ship your order without a packing slip, please leave those instructions during checkout. Do not send the request over email. 
• Shipping costs are not refundable. 

Shipping and Returns: 

• We offer a 30 day return policy. Returns may be subject to a restocking fee of 20%, unless the return is due to defect or seller error (defect would have to be confirmed upon receipt of the return). Returned products that are not complete (missing original packaging, accessories, documentation etc) can/will be subject to greater restocking fee’s. 

• If the product has been used, please remove all user accounts, lock screen passwords/PIN numbers, and perform a factory reset before returning the product back to us. We reserve the right to refuse any return that is not reset properly by the customer. 

• We reserve the right to refuse any return if the product has been physically damaged by the customer, or if the product is not accompanied by the original retail packaging and accessories. We are not able to accept returns for mobile phones, tablets, computers that have been rooted, hacked, or if the device has an unofficial third party custom ROM/firmware installed.

• If your shipment is damaged, you need to notify us the same day you receive the item. The damage must be documented, and all packaging must be saved. A claim with the shipping company will be filed, and an inspection will need to be performed to determine the cause of damage. If the packaging is discarded, or if the customer does not cooperate with the inspection, the investigation will be closed. Once the investigation is complete, and if the shipping company approves the damage claim, we can proceed with a resolution.