Carriage

At Roll up & shine we believe that you should receive your order as quickly as possible, the vast majority of orders placed before 3pm go out the same day except where they are heavy and require a courier booking which can mean pick up the next day.  

Delivery is normally by Royal Mail 1st class post and expected delivery is within 1-3 working days (UK) or 1-5 working days (International) from the date of order placement.

Heavier or flammable items will be sent using a courier of our choice usually on a next day service.

International orders can sometimes take up to two weeks to arrive, this is not something we are doing and we don't know why the customs people hold onto them for so long.

We always get proof of posting for all orders.

Shipping charges are calculated based the weight of the product including packaging, because of this if you are buying multiple items you may be entitled to a reduction in the postage charges, if so we recommend you contact us for a total price before paying so we can work it out for you.

Collection is always an option, we require payment on collection in this case.  If you are intending to collect please contact us first.

Please be sure to double check that the shipping address you provide for your order is accurate and that someone is present at the address to receive it if it will require a signature as we cannot be held responsible for inaccurate addresses.

Terms & Conditions

By bidding/buying our items you are accepting our Terms and Conditions as set out below.

We only sell brand new items.

Shipping times are given in good faith and once we have sent the item we are not responsible for the length of time it takes to get to you.

This is quite rare but now and again a item may get "lost in the post". We usually post out within 24 hours of cleared payment. In the rare event that your item has not arrived within 10 business days then please let us know. Any loss is due to Royal Mail and not failure on our part.  We may ask you to sign a declaration form as proof of non-delivery before we can process a refund and make any claim from Royal Mail.

ORDER CANCELLATION - Under the consumer protection (Distance Selling) regulations 2000 you have the right to cancel any order purchased online within 7 days from the day after delivery. Order cancellations must be made in writing within 7 days of the day you receive the goods. Subject to the goods being returned in the condition in which they were sent out, a refund will be organised. The cost of returning the item to us is not eligible for a refund.

MARKETING - We may use your contact email to send you marketing emails, we will never sell or otherwise disclose your details to third parties and we dont send out many emails - maybe once a month, we dont like spam either!  If you dont wish to receive these emails you only need to send an email to use with the word REMOVE in the subject and we will do the rest.

FEEDBACK - We leave feedback for all transactions, we dont expect you to leave feedback first.  We dont necessarily leave feedback the same day of the order but tend to leave it in batches so if its been a few days dont worry about it, we WILL get to you soon.

Please do not use the feedback system to contact us. If you have any problems after you have received your goods please contact us using the eBay messaging system before leaving negative feedback, as we are here to help as much as we possibly can and if possible will rectify any problems.No further assistance will be given to any buyer leaving neutral or negative feedback without giving us the opportunity to rectify any problems.
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