- Any physical damage including damage from spills
- Keyboard wear
- Cracked LCD screens or shields
- Worn or cracked anti-glare coating
- Anything related to batteries
- Anything related to touchscreens not installed by Rugged Books 
- Anything related to viruses or virus removal
- Any alterations to the OS, including updates.  
- All warranties will be voided by any dismantling or defacement of products.
- Rugged Books provides standard shipping for all purchases. Extra charge for express shipping & to addresses in Hawaii, Alaska, Virgin Islands, Guam, American Samoa, P.O. Boxes, and APO/FPO (Contact us for more information).
- Handling/Processing times take about 1 business day.
*Note that there are restrictions on some products that do not allow us to ship to International destinations*
Return Policy: 30-day hassle-free return policy
If you need to return
an item, please contact us with your order number and details about the product you
would like
to return. We will respond quickly with instructions for how to return items from your
order.
Please inspect your order upon reception and contact us immediately if
the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue
and make it right.
Founded in 2016, Rugged Books has set a goal to becoming the industry leader when it comes to refurbishing rugged technology.
Catering to the unique needs of various sectors spanning from manufacturing and logistics to government agencies. Our partnerships with leading manufacturers globally enable us to deliver top-notch products that meet stringent industry standards.
From sales to technical support to our certified repair technicians, we’re the team you need and deserve for your business-critical equipment. To find out more about how we can help you achieve your business goals with the best durable tech on the market, contact us today. We’re here for you from 9-5 Monday through Friday, eastern standard time.
