Warranty Terms & Conditions

If you ordered an incorrect part (e.g., the part number differs), please return it with a completed Returns Form (see ‘Returns’) to request the correct part. Our return policy allows for returns within 30 days. Upon receipt of the returned item, we will promptly send a replacement if available. If the requested part is unavailable, we will issue a refund and notify you by email. Please note that return postage charges are non-refundable unless the item was faulty, or an incorrect part was sent.

A replacement or refund will be issued only if the item is returned in the same condition as supplied, with security marks intact.

GP Metals & Spares does not cover labour costs or any charges related to fitting, removal, or replacement of parts supplied.

Colour Variations: Please contact us or provide your VIN to confirm colour codes, though note that even with matching codes, slight variations may occur due to wear and tear.

Inspection & Reporting: Inspect items upon delivery. Report any damage within 24 hours with evidence (including package and label photos). Delayed reports may limit claim eligibility. Always provide your vehicle registration (Reg) when requesting replacements.

Tampering & Modifications: Warranty is void if items show signs of tampering or modifications. Do not attempt repairs without our approval.

Please note: We strongly recommend that all safety-critical parts be fitted only by certified automotive technicians. We accept no liability for malfunction, damage, or injury caused by incorrect installation of these components.

For complete terms & conditions, please see our Business Seller information below.

⚡ Please Note – Electric Power Steering Pumps (EPS)

All electric power steering pumps are used and graded parts that may show minor cosmetic wear consistent with previous use.
Each unit is fully tested prior to removal and confirmed to be in working condition, unless otherwise stated in the listing.

Please review all photos carefully — the item shown is the exact one you will receive.
In the unlikely event that an item is lost or damaged in storage before dispatch, we will supply a replacement of equal or better condition, where possible.

⚙️ Fitment

Please ensure this pump is correct for your vehicle before purchasing.
If you’re unsure, contact us with your vehicle registration or VIN, and our team will be happy to confirm compatibility.

⚠️ Important Information

• Programming Required: Most electric power steering pumps will require coding or initialization to the vehicle after installation.
  This must be carried out by a qualified auto electrician or diagnostic technician using manufacturer-approved software.

• Installation: Ensure all connectors, fuses, and relays are checked before fitting to prevent voltage faults or damage to the new unit.

• Do Not Force Fit: Incorrect alignment or power connection may result in damage to the pump or steering system.

• Liability: GP Metals accepts no responsibility for faults, damage, or loss arising from improper fitting, handling, or programming.

• 
  

🚚 Delivery & Inspection

All EPS pumps are securely packaged for safe transport.
If the parcel arrives with visible damage, please photograph the packaging before opening, then inspect the item immediately.
If any damage is found, contact us within 24 hours with clear photos so we can open an investigation with the courier.

🕒 Returns Policy

All parts (except engines and gearboxes) include a 30-day return period for the part only — no coverage for labour or consequential losses.
Items must be returned in the same condition as supplied.
If you experience any issues, please contact us within 30 days of delivery.