All items are usually shipped within one day via a suitable courier. Please note that we CAN NOT offer next day delivery service to AB36-56, FK17-21, PO30-41, IV1-56, IV63, KW1-17, PA20-PA49, PH19-26, PH30-44, PH49-50, KA27-28, PA60-78, BT (NORTHERN IRELAND), TR21-25 (ISLE OF SCILLY), IM (Isle of Man), HS1-9, ZE1-3, JE, GY. Please do not hesitate to contact us before ordering should you have any questions about the delivery options.

On the day of dispatch we will send you a dispatch notification through ebay, and for items sent via courier we will also add a tracking number on ebay. If within 3 days of the dispatch email you have not received any contact from the courier you must contact them via the information provided in the email. Failure to do so may result in the parcel being returned to us and you the customer incurring return and redelivery charges. It is the customer's duty to ensure the postal address is correct and so is their email address. Customers MUST provide a mobile telephone number in your ebay account so that the courier may contact you if need be.

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Standard Returns

We offer an unconditional money back guarantee on Real Shopping UK products not listed in the exceptions below. If you are not entirely satisfied with your purchase, you are entitled to a full refund. If you cancel your order before we have dispatched your goods your refund will be immediate. If your goods have been dispatched then your refund will be net of the original shipping costs .To qualify for the refund you must comply with the following:

- The product must be returned to us within 30 days from the date of purchase.
- The product must be uninstalled, unopened and free from damage or misuse by the customer.
- Real Shopping UK will not accept responsibility for freight charges on returned goods in either direction.
- If the product cannot be delivered by the courier company to the address you have provided and is returned to us, the return fee of £6.99 will not be refunded.
- Goods should be returned via a tracked service, and the tracking number should be supplied to Real Shopping UK.
- Customers are responsible for returned goods until they reach Real Shopping UK.
- Customers are asked to inspect goods before signing for them and to refuse delivery if there are obvious signs of damage. If you cannot do this, any damage must be reported to us within 24 hours of receipt of the goods, enabling us to claim the couriers. Any transit damages not reported within 24 hours after receipt of goods will not be replaced.
- A note must be enclosed with the returned item, stating the reason for the return and your eBay login name and item number.

Faulty Items

In the unlikely event that your item is faulty, please get in touch with us within 3 days of receipt in its original condition. Upon inspection, we will be happy to replace it where possible or refund you in full if the item is faulty.

We guarantee excellent customer service and pride ourselves in our quick dispatch and postage of all items. If you have any problems with your order please don’t hesitate to contact us. All our items are in stock and ready for dispatch from our UK warehouse.

Shipping

All orders are dispatched within one working day. Items are despatched on a signed for service and delivery may be any time between 7 am-7 pm, Mon-Fri only. The orders received on Friday afternoon will be despatched on Monday.

Delivery

UK orders are delivered within 1-3 working days. A signature is required.

Refunds and Replacements

We offer an unconditional money-back guarantee on Real Shopping UK products not listed in the exceptions below. If you are unsatisfied with your purchase, you are entitled to a full refund. If you cancel your order before we have dispatched your goods, your refund will be immediate. If your goods have been dispatched, then your refund will be net of the original shipping costs. To qualify for the refund, you must comply with the following:

- The product must be returned to us within 30 days from the date of purchase.
- The product must be uninstalled, unopened and free from damage or misuse by the customer.
- Real Shopping UK will not accept responsibility for freight charges on returned goods in either direction.
- If the product could not be delivered by the courier company to the address you have provided and is returned to us the return fee of £6.99 will be not be refunded.
- Goods should be returned via a tracked service, and the tracking number should be supplied to Real Shopping UK.
- Customers are responsible for returned goods until they reach Real Shopping UK.
- Customers are asked to inspect goods before signing for them and to refuse delivery if there are obvious signs of damage. If you cannot do this any damage must be reported to us within 24 hours of receipt of goods, as this enables us to make a claim against the couriers. Any transit damages not reported within 24 hours after receipt of goods will not be replaced.

Contact us

If you have any queries relating to an item you want to buy or an order you have made please contact us at via ebay messaging. We aim to answer all emails and messages within 24hrs if not earlier.

Feedback

We take feedback very seriously, if you are about to leave a negative please contact with us before entering it. Please give us a chance to resolve your problem and get in contact with us.