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Damaged in Transit?
While rare, if your TV arrives damaged, please contact us immediately. Damaged items must be reported within 72 hours of receipt. We will guide you through the next steps, including initiating a replacement or refund as outlined in our policy.
Refurbished products are items that high street retailers can no longer sell for various reasons. These may include surplus stock, end-of-line or discontinued models, 30-day customer returns, unwanted gifts, or products with damaged packaging.
When these products arrive at our refurbishing facility, they undergo technical testing, processing, and repackaging before being offered for sale. Each product is carefully inspected and tested by our team of technicians to ensure it meets our high standards of quality. Most items are supplied with their original packaging and are in excellent condition. If the original packaging is unavailable, we provide secure, protective packaging to ensure the item arrives safely.
All refurbished products come with a 12-month warranty provided by us, Yellow Electronics (unless stated otherwise). Our warranty offers peace of mind and reflects our confidence in the quality and performance of every product we sell. Refurbished products are an excellent way to save hundreds compared to brand-new prices without compromising on quality or performance!