Automotive Superstore may choose to allow returns on certain listings please check the individual listing to see if the item is eligible for return.

For items where returns are not available, we are only able to accept a product for a refund, replacement or credit where there has been a major failure, such as:

• When the product has been assessed and found faulty.
• The product has been wrongly described.
• Or the product does not meet the “fitness of purpose”.
• You have 30 days from delivery to request an exchange, refund or store credit.

Refunds will be processed within 5 business days.

Automotive Superstore uses several different shipping methods and providers. Please see below for a general guide.

• Small items - Satchel Post
• Bulky / Heavy items - Courier
• PO Boxes - Australia Post

Dispatch & Handling Time

The majority of items at Automotive Superstore are advertised to dispatch within 1 - 3 business days of the order being placed. Whilst 99% of orders are dispatched within this time, on occasion this may not be the case due to factors beyond our control.

Please check the individual listing, as shipping times may vary depending on the specific item.

If you require a part urgently, please contact our friendly staff, and we will be able to provide you with a more precise dispatch & shipping time.

*Heavy and bulky items being shipped to a remote location may incur a shipping fee. Examples of such items are batteries, brakes, liquids, lift kits, etc.

Order Tracking

Once your order is dispatched, Automotive Superstore will issue you an email with tracking details. You can also find this information by logging into your account.

Stock Availability

Dispatch and delivery time is subject to the availability of stock. If a product is ordered and we are not able to dispatch the product within 5 business days, a full refund or alternate product will be offered.

Will my parts be shipped together?

The majority of orders will be combined into one shipment, for any reason, the order is split into more than one shipment, tracking numbers will be provided.

All warranty claims must be directed through the eBay help centre. In order to make a claim, you must provide the Help Centre with:

• Details of the defect or damage in relation to which you are making a claim under the warranty.
• Photographic evidence of the defect or damage, where applicable.
• Your invoice (including order number) and any other proof of purchase, and
• Any other details we may need to process your claim.
• Where goods are damaged or defective upon delivery, you must provide photographic evidence of the damage before receiving a repair, replacement or refund.
• We reserve the right to determine which repair centre is the appropriate service location in each case.
• You must comply with all return instructions provided to you via your registered email address when making a claim under this warranty
• We cannot accept returns that have not been authorised through the process outlined in these terms and conditions.
• If any returned goods are found to be in good working order, we may seek reimbursement, at our discretion, for any costs incurred by us in relation to such goods. In such cases, you agree that we may hold your goods until such payment is received.
• Except as required by law (including the Australian Consumer Law), this warranty shall not apply in respect of goods:
  • Where the goods have not been installed, maintained, operated or used in accordance with the manufacturer’s instructions or any other specifications provided with the goods;
  • Where damage or defects are caused by deliberate or negligent misuse or abuse, physical alteration, fire, liquid spillage, use of incorrect voltage, power surges or dips, thunderstorm activity, force majeure, voltage supply problems, tampering or unauthorised repairs by any persons, use of defective or incompatible accessories, computer viruses, corrosive conditions or instruction by an insect, pest or other foreign body;
  • Where damage results from any third party software or hardware not provided by us;
  • Where items are lost or stolen; and
  • In relation to repairs of batteries, where the batteries have not been used in accordance with specifications or they expire by normal use.
  • Except as required by law (including the Australian Consumer Law), our liability under this warranty shall not exceed the amount of the purchase price of the goods or the replacement of the goods with the same or a similar product.
  • In the event that storage media ordered from us becomes faulty, fails or otherwise detrimentally affects software or data stored on it, except as required by law (including the Australian Consumer Law), we will not be liable for any loss or damage to the software or data, however arising.
  • You should maintain a backup of all software and data stored on your devices. If you return media (such as a hard disc drive), whether separately or as a part of a larger electronic or computing product, to us for any reason, including for replacement or repair, we will not be responsible for any software or data stored on the media. We make no representation that we will be able to repair or replace any product without risk to or loss of the software or data.

If you are entitled to make a claim under this warranty, our staff will provide you with instructions as to how the goods may be returned to us at our expense (either you will be reimbursed for standard postage or, for larger items, we will organise a courier to retrieve the items). Unless otherwise provided by law, you will bear any other costs incurred in making a claim under this warranty.

Automotive Superstore is a group of Australian automotive enthusiasts with more than 50 years of combined experience in supplying retail products.

With our extensive understanding of the automotive parts industry, we are very aware that visiting a retail store can be intimidating for some customers, particularly when they don’t have a lot of knowledge about vehicles and parts. They have to contend with the well-meaning but misinformed salesperson who recommends the wrong product (you don’t find out until too late when trying to install it on your vehicle!) or the lack of customer service, which leads to having to make your own product selections and "hoping for the best”. Plus, there is the inflated pricing, having to reschedule your day to visit when the store is open and the hassle of finding a car park.

We have provided vehicle owners with the most professional, convenient and affordable automotive parts store in Australia.