We accept PayPal, Visa, MasterCard, and American Express. You can choose your preferred payment method during checkout. We also accept payment over the phone, telephone number 01903 889942.

Items Sent in Error:
If we have sent you the wrong item, please contact us within 14 days of receiving your order. We will provide you with a prepaid shipping label to return the item at no cost to you. Once we receive the returned item, we will send the correct one or process a full refund.

Damaged or Defective Items:
If your item arrives damaged or defective, please contact us immediately with photos of the damage. We will arrange for a replacement or refund as soon as possible.

Returns for Refunds:
If you are not satisfied with your purchase and wish to return it for a refund, you may do so within 30 days of receiving your order. The item must be unused and in its original packaging. You will be responsible for the return shipping costs, and a restocking fee may apply.

Contact Us:
For any return or exchange requests, please contact our customer service team. We are here to help and will work to resolve any issues promptly.

Standard Shipping:
All items are dispatched via Royal Mail Tracked 48, which offers reliable and secure delivery within the UK. This service typically delivers within 2 to 3 working days from the dispatch date.

Next Day Delivery:
For those who require their items more urgently, we offer a Next Day Delivery service, which can be conveniently selected during the checkout process. Please note that this service is available at an additional cost.

Order Processing:
We understand the importance of prompt delivery. Therefore, all orders placed before 3:00 PM (Monday to Friday) are processed and dispatched on the same day. Orders placed after this time, or on weekends and public holidays, will be dispatched on the next working day.