We dispatch international shipments on a daily basis. In particular, we ship to the USA regularly.
Power Requirements:
Our coffee machines operate on 220–240V and are compatible with U.S. power systems. A qualified local electrician can install the appropriate outlet to ensure safe and proper use.
Freight:
Our freight is quoted to include insurance but not including any taxes & duties payable within the USA customs. Please check these costs. A customs form will be provided at the time of purchased and should be completed ahead of shipping to ensure no delays.
Warranty:
Your equipment is covered by our parts warranty international system. This requires an email report at the first instance of an issue. If you are unable to accurately identify the faulty part, we recommend engaging a local technician to diagnose the issue. In some circumstances we can diagnose issues & troubleshoot over the phone. Please give us a call to speak to our highly trained technicians. Once a faulty part has been identified, we will promptly provide a replacement under warranty.
We are able to ship our items worldwide. We send our international freight with TNT / Fedex who will ensure your order
arrives quickly & safely.
As the price of international freight varies between locations, we ask that you request a freight quote from us before purchasing.
Our quotes for a freight cost to your location are for transport only. The cost does not include the duties and/or taxes
applicable to your country. The cost does not include any storage charges you may be subject to if the freight is not cleared
from customs promptly. We highly recommend checking with your local authorities as to what the duties/taxes will be prior
to purchasing. Our international freight quotes include the cost of a single use insurance policy to cover your freight during transit.
This insurance is not optional for our international customers.
We occasionally get asked about voltage compatibility in the USA. For all commercial products such as this listing, US commercial 220v and 50/60 hertz frequency ratings are supported. Only small domestic appliances that would normally be expected to run on US domestic 110v supply are not supported.
You are welcome to collect your items from our Clayton, Victoria warehouse.
We ask for 3 day’s notice before collecting so we can ensure your items are ready & accessible.
We have plenty of accessories, coffee & equipment available in store so collecting from us will allow you to browse our entire range.
We are open Monday to Friday, 8am to 5pm and Saturday from 10am to 5pm.
We are available Sunday by appointment only.
If you prefer to have your own freight company collect from us, please kindly make contact via message to arrange the details.
ALL OF OUR EQUIPMENT COMES WITH A WARRANTY
- Brand New Espresso Machines and Grinders to be used for both domestic & commercial applications come with a 12 months parts warranty.
- Used (Second Hand) Espresso Machines and Grinders to be used for both domestic & commercial applications come with
a 3 months parts warranty
- Accessories and any other equipment we sell only comes with any warranty as dictated by the manufacturer
WARRANTY PROCESS FOR BOTH INTERNATIONAL & DOMESTIC CUSTOMERS
1. Contact us directly at the first sign of any issue with your equipment.
2. If you are able to identify the faulty part in your equipment, we will dispatch a replacement immediately under your parts warranty.
3. If you need assistance identifying the faulty part, we can provide assistance via phone call, video call or by bringing the machine to our Clayton warehouse.
4. If we deem it necessary for time or location restraints, we may authorise a third party to provide the replacement parts and cover this cost under your warranty.
We dispatch international shipments on a daily basis. In particular, we ship to the USA regularly.
Power Requirements:
Our coffee machines operate on 220–240V and are compatible with U.S. power systems. A qualified local electrician can install the appropriate outlet to ensure safe and proper use.
Freight:
Our freight is quoted to include insurance but not including any taxes & duties payable within the USA customs. Please check these costs. A customs form will be provided at the time of purchased and should be completed ahead of shipping to ensure no delays.
Warranty:
Your equipment is covered by our parts warranty international system. This requires an email report at the first instance of an issue. If you are unable to accurately identify the faulty part, we recommend engaging a local technician to diagnose the issue. In some circumstances we can diagnose issues & troubleshoot over the phone. Please give us a call to speak to our highly trained technicians. Once a faulty part has been identified, we will promptly provide a replacement under warranty.
We are able to ship our items worldwide. We send our international freight with TNT / Fedex who will ensure your order
arrives quickly & safely.
As the price of international freight varies between locations, we ask that you request a freight quote from us before purchasing.
Our quotes for a freight cost to your location are for transport only. The cost does not include the duties and/or taxes
applicable to your country. The cost does not include any storage charges you may be subject to if the freight is not cleared
from customs promptly. We highly recommend checking with your local authorities as to what the duties/taxes will be prior
to purchasing. Our international freight quotes include the cost of a single use insurance policy to cover your freight during transit.
This insurance is not optional for our international customers.
We occasionally get asked about voltage compatibility in the USA. For all commercial products such as this listing, US commercial 220v and 50/60 hertz frequency ratings are supported. Only small domestic appliances that would normally be expected to run on US domestic 110v supply are not supported.
You are welcome to collect your items from our Clayton, Victoria warehouse.
We ask for 3 day’s notice before collecting so we can ensure your items are ready & accessible.
We have plenty of accessories, coffee & equipment available in store so collecting from us will allow you to browse our entire range.
We are open Monday to Friday, 8am to 5pm and Saturday from 10am to 5pm.
We are available Sunday by appointment only.
If you prefer to have your own freight company collect from us, please kindly make contact via message to arrange the details.
ALL OF OUR EQUIPMENT COMES WITH A WARRANTY
- Brand New Espresso Machines and Grinders to be used for both domestic & commercial applications come with a 12 months parts warranty.
- Used (Second Hand) Espresso Machines and Grinders to be used for both domestic & commercial applications come with
a 3 months parts warranty
- Accessories and any other equipment we sell only comes with any warranty as dictated by the manufacturer
WARRANTY PROCESS FOR BOTH INTERNATIONAL & DOMESTIC CUSTOMERS
1. Contact us directly at the first sign of any issue with your equipment.
2. If you are able to identify the faulty part in your equipment, we will dispatch a replacement immediately under your parts warranty.
3. If you need assistance identifying the faulty part, we can provide assistance via phone call, video call or by bringing the machine to our Clayton warehouse.
4. If we deem it necessary for time or location restraints, we may authorise a third party to provide the replacement parts and cover this cost under your warranty.