How it all began!

Wireless Madness was born out of love for RC Cars and RC Helicopters. Being long standing enthusiasts and experts in this field we bring together our know-how and experience into the hobby and toys world. Wireless Madness aims to be the UK's elite online store providing a vast range of models. Whether you're in the market for Radio Controlled Cars, RC Electric Cars, RC Nitro Cars, RC Petrol Cars, RC Planes, RC Helicopters, RC Boats, RC Bikes, RC Tanks and RC Accessories you can always find the biggest and most renown names around and in particular; HPI, Kyosho, Vaterra, Team Orion, Traxxas, Team Losi, Anderson Racing, Team Associated, HobbyZone,E-Flite, FTX as well as Carrera, Blade and Syma. Not only this, our store aims to provide 1000's of parts and spares available on the market today from all major leading brands including Spektrum, Graupner, Power HD, HiTec, Overlander to name a few.

We don't stop just there, as our name suggest we love wireless technology, you can shop online or in store for slot car sets, novelty ready to run kits and even rocket launch sets. In keeping with the gadget craze we keep upto date with latest toys on the market and with our in house research team strive to be as competitive as possible. If you still don't find what you are looking for; ring our UK based office for help, advice and customer service second to none - we will do all we can to source anything radio controlled related.

Credit or Debit card payments

We accept payments through most major Credit / Debit cards via our secure online ordering system using Sage Pay. Or you can pay over the telephone by calling 01772 200 888. Please note we will only post out to the card holders registered address. If you require help or assistance with your order please call our customer service helpline on the number above.

Paypal

We accept PayPal payments. We can only post out to the card holders verified address.

Any small, low cost items will be sent to you via Royal Mail postal service (2nd, 1st or Special Delivery - where applicable). Larger more valuable items will be delivered by our couriers using 2-3 working day or next day express service where available.

We aim to deliver within 3 working days (depending on delivery service available), but sometimes due to high order volumes and demands please allow 5 days before contacting us. Where possible we will attempt to contact you via telephone/email if we become aware of an unexpected delay.

All small orders are sent out via Royal Mail - upto a certain value, above this the order would be sent using Royal Mail Recorded signed for service. If your order value is over £25.00 it will be sent out via our courier service requiring a signature upon delivery. If you miss a delivery a card will be left to advise you to pick up your goods from the local sorting office.

Please remember when you accept a delivery from the courier; you are signing to say that you have received the goods in perfect condition.If you notice any damage on the package or if you think it has been mishandled always sign as "damaged" alternatively if there is a possibility of the product being damaged please refuse delivery.

30 Day Returns

Wireless Madness not only takes pride in its products but also sees that it is paramount all of its customers receive the best possible shopping experience. For complete peace of mind we like to offer a straightforward service on returns - that's a 30 day returns policy on whether you have ordered the wrong item, no longer require the item or simply - you have changed your mind and want your money back! Simply put we will process a refund or a replacement if you wish.

We will happily accept returns as long as the following requirements have been met:

• All item(s) to be returned in complete unopened original packaging- undamaged
• All item(s) to be unused, not installed or operated
• A receipt or proof of purchase must be included along with a note explaining why you are returning the item(s)
• All Item(s) to be returned within a 30 day period

Please note under these circumstances we cannot refund any postage charges incurred when returning item(s) to us. If we are unsatisfied with the condition of the item(s) being returned or if we are unable to sell in its present condition we may charge a relevant fee.

Customers will be charged a restocking fee if we find the item(s) has been opened. We cannot process any refunds or accept any item(s) for returns from customers if they have been used or operated - the only exception being if an item has produced a fault.

Return of Faulty Items and Goods

In the case where you are directed to return faulty goods back to us, please ensure the item is complete (where applicable) and returned to us securely to prevent further damage in transit along with a proof of purchase receipt. 

Damaged or Incorrect Goods Sent

Upon fulfilling each order we ensure all item(s) are reasonably packed and are secure for transport. All item(s) leaving our premises have undergone thorough checks from their respective manufacturers and are sold on the basis of them being fully operational and non-faulty. If you have discovered a fault and believe it is a manufacturers defect then please inform us straight away and refrain from using the product altogether. On very rare occasions item(s) can also be damaged in transit and although this is something out of our control we will arrange for a either a replacement, repair or a refund - once the item and package has been inspected by us.

IMPORTANT : Please check the item(s) for any damage before signing as you are signing to receive the item(s) in perfect condition. If you find the item(s) to be damaged please refuse to accept the item(s). Wireless Madness cannot be held responsible for any damage discovered after the item has been signed for. Please make sure you are available for delivery as this condition applies to any signature received by the delivery service. Once we receive the item(s) back we will contact you directly and process your order for either a replacement or refund.

Incorrectly sent item(s) or item(s) with a manufacturing fault we aim to replace as soon as possible.

In either case please contact us as soon as possible to allow us to process your order quickly and efficiently.

Returns Address:

(QUOTE EBAY ID AND ORDER ID)
Wireless Madness
Unit 2 Brookfield Street
Preston, Lancashire, PR1 1NR

Wireless Madness

Unit 2 Brookfield Street
Preston
Lancashire
PR1 1NR
UK

Opening Times:

Mon-Fri : 10.00am till 5.00pm
Sat: 10.00am till 2.00pm
Sun : Closed