4. How to judge whether it is a food-grade silicone mouthpiece or not

PayPal is our preferred method of payment. If you do not have a PayPal account, all major credit cards are gladly accepted through PayPal as the payment processor. PayPal offers great buyer and seller protection. Your order will be processed pending receipt of cleared payment through PayPal. Sales tax may be charged depending on your location.

We provide fast, free shipping. Most items are shipped within 3-5 business days of receiving cleared payment. We ship to the lower 48 contiguous United States only. We do not ship to P.O. Boxes or APOs. For select items, we ship internationally through eBays Global Shipping Program. We do ship most of our smaller items internationally using eBays Global Shipping Program. If ordering electrical items outside of the U.S., please note that they will come equipped with a standard U.S. voltage plugs. You will need a suitable adapter to use the item in your country. Certain restrictions apply. Standard or Economy Shipping is ALWAYS FREE! You will be notified via eBay messages as soon as your items ship. Special Notice for Freight Items: If an item ships via Freight (Truck) Delivery, a valid phone number will be required so that we can contact you to schedule delivery. The item may be delivered with curbside delivery. An adult signature will be required. Please be sure to have available help on hand to assist you with moving the item to the desired location in or outside of your home. Freight items must be inspected upon delivery. In the unlikely event that damaged is observed, you MUST refuse delivery and note the damage on the shipping receipt and send it back via the Freight carrier. Returns will not be accepted on Freight items after they have been delivered, inspected, and the driver has left the premises.

We offer a 30 day return/exchange policy for most of our products. You can request a refund if you are dissatisfied for any reason with your product. (Restocking Fee May Apply). Only factory defects are accepted as a reason for a return. In the case of factory defects, if available, we will replace the product for you. When returning an item, it must be in all of the original packaging and include all of the original accessories or items that came with it. The item and package should be in original and perfect condition. You will be required to cover shipping on the return of non-defective items. All returns MUST be done within 30 days of date of purchase. Please note that we cannot give refunds or replacements after the 30 day limit has expired. When sending in a return, please note that it can take up to 7 business days for the return to be processed. We do our best to process as quickly as possible. We are extremely fair, and in the rare event of something out of the ordinary happening with our products or shipping, we will gladly work with you to find a fair resolution.

Were sorry, but we do not honor product exchange requests. If you need to exchange an item received, you will need to go through the normal returns process identified in our returns section and then order the correct item, if it is still available. Orders are processed immediately and dispatched to fulfillment as soon as they are received. For this reason, we are typically unable to honor cancellation requests. If you need to cancel the transaction, please contact us as soon as possible and we will attempt to cancel the order. If the order has gone too far through the fulfillment process, we will be unable to cancel. In that event, you would need to wait until you receive the item and go through the normal returns process as mentioned in the returns section of our policies.