You are buying QTY1-  USED AVAYA IP OFFICE V2 from this listing. We upgraded our system to VoIP and the system has been working good. Including following Control Unit ( 9.0.0) Combo Card ( 6 digital ports, 2 analog ports, 4 analog trunk ports) PRI Card DS station Card (8 DS)  qty 2 SD card  Essential license Voicemail PRO license - Preferred Edition Power Cord NO SOFTWARE is included, you need to find out your own IP office Manager v9 to manage Picture shows actual items. Free Shipping VIA FEDEX or UPS within USA ( NO Hawaii, NO Alaska shipping) All sales are final: no return will be accepted.