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Product Description
We accept payment via: PayPal/Credit
Card (MasterCard, VISA, American Express)
We ship all products from our Edmonton warehouse.
We provide FREE SHIPPING within Canada for most of our products. Free shipping excludes large or bulky items and auction items, please check the individual listing. You will be able to trace the delivery online. Please note some small items or accessories will be sent by regular mail without tracking number.
No Risk Return within 30 Days, 100% Satisfaction Guarantee
In case the product arrives damaged or there are any errors in the shipping (e.g wrong item or size), you will not be responsible for the return cost. We will provide you with prepaid pickup labels or Return of Merchandise Authorization code (RMA) along with the detailed instructions. For any other reasons, you may be responsible for partial or full return shipping fee. Important Note: Replacements or refunds will NOT be provided until we have received the returned merchandise, with the exception of cases which returns are not required.
If you would like to return your purchased merchandises, please kindly contact us via eBay message by choosing “I have a question about using my item or I want to send the seller a message.” as the topic. We will provide you with the return shipping label with the tracking number to your PayPal email address and the return address confirmation to your eBay message. The location of the warehouse responsible for the return will be determined by the fulfillment service department. Once the item has been received by our warehouses and we can confirm from the tracking number that the item has been delivered, we will issue you the refund for the purchase. You have 30 days grace period after the delivery of the item to complete the return.
Return Shipping Costs
We will be responsible for return shipping costs (if any) if the merchandise received is either not as described or damaged in any ways.
As for returns due to any other reasons, such as change of mind, mistaken purchases, or buyer’s remorse, you will be responsible for the round trip shipping costs. Restocking fees may also apply at our discretion.
Our product specialist will be checking all products returned to the warehouse to confirm if the item has had any defects. Please note that the Buyer will Pay for return shipping if the item received, checked and confirmed by product specialist states there is no defect in the product.
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Toolstorm appreciates you giving positive feedback once you are satisfied with your purchase. If you have any problems or issues with your purchase, please immediately contact us to resolve before you leave neutral or negative feedback. We will normally respond within 24-36 hours of receiving any questions (Monday to Friday). We are committed to making sure that you leave this transaction satisfied.
TOOLSTORM is a family owned and operated business. When you do business with us you will be treated like family. We all take pride in having a close relationship with all of our customers. We have always been dedicated to building long term relationships with our clients by providing high quality service at very competitive prices. We conduct business in an honest and ethical manner. We offer a combination of high quality, low price, and free shipping. Please feel free to contact us if you have questions. Thank you for your interest in TOOLSTORM.
