Our refurbishing process involves the use of a commercial refurbishing machine which repairs any scratches that would affect playability.
And, as with almost any used video game, any DLC code provided is most likely to have been used.
CASE CONDITION: our policy is to never ship a cracked or broken case and all our cases are sticker-free; however, some cases do contain small blemishes that are normal wear-and-tear. Also, the picture featured in the listing is the actual game itself and not a stock picture.
MANUALS: this game may or may not contain the original product manual; since manuals are easily found online, some manufacturers do not even include them. We encourage you to visit one of the online manual providers if this is the case; they are usually free.