New South Wales Delivery Area: 1000-2082, 2084-2234, 2558-2570, 2740-2768, Metro areas of Sydney, Woolongong, Gosford, New Castle, Canberra,  Albury, Central Coast, Port Macquarie, Coffs Harbour & Northern Rivers  

Victoria Delivery Area: 3000-3076, 3078-3095, 3101-3207, 3508, 3802-3803,  3805-3806, 3907, 3931-3933, 3976, Metro areas of Melbourne, Geelong, Bendigo,  Ballarat, Bacchus Marsh, Gisborne, Shepparton, Echuca, Wodonga  

Queensland Delivery Area: 4000-4180, Metro areas of Brisbane, Gold Coast, Toowoomba  

South Australia Delivery Area: (Adelaide Metro) 5000-5001,  5006-5025，5031-5035,5037-5052,5061-5070,5072-5076,5081-5098,5106-5109

Australian Capital Territory Delivery Area: Metro Area of Canberra

Tasmania Delivery Area: (Hobart & Launceston Metro) 7000-7019; 7050-7053; 7055;  7248-7325

For delivery to other areas, please contact us for freight quote

Pick up is available from our Melbourne warehouse by appointment. For most items, we have samples on display at our warehouse. 

Warehouse address: GOOGLE PetJoint Campbellfield

Opening hours: Monday to Friday 9am to 4:00pm by appointment, Saturday 9am to  1pm, Sunday by appointment.

Contact number: GOOGLE PetJoint Campbellfield

 
• Items will only be delivered to your eBay address, please register a    daytime delivery address and phone number in your eBay details before buying.
 
• We do not post to PO Box addresses and Parcel Lockers.
 
• Delivery by Australia Post or courier.
 
• Pickup from our warehouse is also available.
 
• The buyer must complete the payment within 7 days.
 
• S+H and final purchase price includes GST (Goods and Services Tax).
 
• Invoice will be emailed upon request.
 
• Please add transit insurance (optional)
 
• While all care is taken, any error or omission is unintentional.
 
• If the item was found to be faulty on arrival or substantially different    than described in the item listing we exchange it to the right one.
 
• All exchanges/refunds must be claimed within 30 days.
 
• Please include your eBay ID or ITEM number in the deposit description when    doing direct bank deposits.
 
• By bidding you agree to our terms and return policy.
 
• Please review our FAQ for more information before bidding.

When will I receive my item(s)? 

A: All items are typically sent next business day after your payment has been  cleared. If you choose 'regular' as a postage option please allow 3-7 business  days for delivery to most key destinations within Australia. If you choose  'express/courier' as a postage option please allow 1-3 business days for  delivery to most key destinations within Australia.

What payment methods you accept?

A: We accept PayPal, Credit Card (Visa and MasterCard only), Bank Transfer, Money Order, Personal cheque. Buy with confidence as we are PayPal  verified.

Which carriers do you use?

A: The service we use for most of our deliveries is Australia Post. We use Fastway  Couriers for courier services within Australia.

Do you offer insurance?

A: Yes, by choosing 'registered post' as postage option your item is insured for  loss, damage and theft of your item during transit.

I need this item by this date,  can you promise me delivery by then?

A: Please rest assured that we always try to excel in regards to speed of  service, and are always doing our best to get your orders to you as soon as  possible. All items are typically sent next business day after your payment has  been cleared.

Can I purchase an item off eBay ?

A: In accordance with eBay regulations we are unable to sell items outside of  eBay. Simply bid on any of our items or purchase them from our store.

How do I change the delivery address for an order I've already placed?

A: At this stage we can only send to your eBay registered address at the time of  purchase. Please ensure you have up to date contact and address information on  file prior to bidding.

Do you offer shipping discounts?

A: We do offer shipping discounts for multiple item purchases.

Do you ship internationally (outside of Australia)?

A: No

Are you a registered business? 

A: Yes, we are a registered Australian business. Our Australian Company Number (ACN)  is 114175021.

Do your prices include GST?

A: Yes, all our prices, shipping and insurance rates include GST. Invoice will  be emailed upon request.

Do you have a physical store or showroom when i can see the items before  purchasing?

A: Yes but not all items are displayed at our warehouse. Our complete range can  be viewed in our eBay store. We have taken great time and care to ensure all  pictures and descriptions represent the items being sold ... what we list is  what you get!

Can I pick up from your warehouse? Can I organise my own courier?

A: Yes! Pick-Up available from our warehouse.

How can I follow your listings?

A: We would love you to add us to your favourite sellers list and join our  newsletter so we can keep you up to date with all of our exciting new products.